You can ask for explanation in ticket as livechat staff don't have access to Remote Access on windows servers. Only working through helpdesk know whats wrong with which service and they can give you proper explanation.
Setup of a new plesk server is on its way so I can provide you with an option to move your accounts on plesk. HostingController seems to be spoiling our name and its better to end this relationship with hostingcontroller sooner than later.
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