Quote:
Originally Posted by hairyfreak
The 'user_' represents the username you use to login to cPanel. This must be appended to the beginning of the username and database you wish to connect with.
If this still does not help, I recommend opening a support ticket with your problem as that seems to be the general recommendation, and the problems seem to rectified very quickly if you do so.
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his account is on a windows server so I am not able to figure out what his database name should be. open a ticket from http://support.eukhost.com and provide me with the ticket number to chase our support people for quick reply.
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