Thanks Ryan,
That was a very clear definition, hence the term 'Reverse' in RDNS.
So why is Support asking me for information they already know (my IP address and domain name)?
When they ask me what 'hostname' I wish to set the RDNS, are they referring to something other than the domain name?
It appears I need to give Support some information, so that they can resolve the Fail issue in DNSReport, but I don't know what information they require.
James
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