Domain Transfer issues get complicated sometimes as more than 2 Hosts / Registrar's are involved in the process.
Our job is to request customer to unlock the domain if its a .com / .net / .org or /.info and to change the IPS tags to our IPS tags if its a .uk domain and we open a transfer request from our end. If your old registrar rejects our request or you dont respond to our request on the email that is sent to the whois contact then things get complicated.
I would request you to keep in contact with us if you dont see your domain getting transferred in less than 3 days as finding out actual reason for failure of transfer gets very complicated after that and you need to work with our staff as well as old registrar to get it sorted.
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