Ryan,
So, if my IP is 1.2.3.4 and my
website hosting is
www.mysite.com, is the information required then 1.2.3.4 and mysite.com?
Since Support already have that information, I'm wondering if there are other possibilities I'm unaware of.
In your first example, you used host.mydomain.com, rather than the domain name mydomain.com. I'm not familiar with that format. Is there some significance in the word 'host'?
James