eukhost.com,
Clearly, there are gaps in my knowledge, when I don't even understand the question being asked of me, though you and Ryan and Support understand.
I believe I know what a domain name is (e.g. mysite.com), but I don't know what a 'hostname' is.
The
website hosting domain management was transferred to eUKHost a few days ago. The
website hosting is running, but I'm having problems with email, possibly due (in part) to the subject of this thread. (The relevant ticket number is #BJU-65831-847)
To resolve remaining email issues, I *need* help from eUKHost, as I don't have the knowledge myself, and I'm trusting eUKHost will offer that help.
When you say "all we need to know is the domain name for which you need rDNS", I don't understand what you mean. I probably need to go back to basics. I know the domain name as registered with Nominet, e.g. mysite.com.
So, if I answer Support by stating (a) mysite.com and (b) the Primary IP Address in my welcome letter, will that do?
James