flesso,
I hope none of us is stupid, we just have different levels of knowledge!
You have been helpful, at least by giving an example I can work with.
Using your example hostname, but substituting my example domain name, you are suggesting I tell Support that the hostname is mail.mysite.com?
And, for the IP address, do I tell Support its 1.2.3.4, but substituting the Primary IP Address from my welcome letter?
James
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