Hi,
If possible, please could you make a suggestion or implement procedure's with your support guys, which means that a
VPS Hosting or Server will not be rebooted without asking first.
My situation was that, I had a problem with plesk not working on my
VPS Hosting but my
website hostings were still working. The support person via MSN chat decided to reboot the server and this meant a client of mine phoned straight away complaining (he watches his
website hosting like a hawk).
My problem is not with the server being rebooted to fix the problem, because I understand this is the quickest and simplest solution. My problem was that if he told me he was going to reboot, I would have told him to wait till the evening (or I would have done it myself).
I understand that rebooting servers must be routine for all your support guys, but to us user it has to be planned as much as possible.
Finally, I am not saying that if you see a problem you should contact the customer as that is not feasible. Just that more consideration should be made before taking down a server, even for a couple of minutes.
I hope this is taken into consideration, generally I find support to be top class.
Thanks