Could you paste us info on the (types of) files to look out for on the domain, as the cPanel threads requires login first. That way if we spot the file we can take the necessary action. Also once we've reset our passwords to be atleast 10 characters (mixed case + numbers) will the FTP access be automatically restored or should we contact support to request access?
Whilst the lack of access is a bit of an inconveniant I totally understand why the action has been taken. Far better to go a bit without FTP than spend lots of time having to sort out a messed up
website hosting and ensuring the hackers can't get back in.
