Server6.specialservers.com - HardDrive Failure.

[Gary]

Robert,

I removed what I was going to say!

I will ring you instead!

Two words for you to think about till the phone rings "CUSTOMER CARE"

Gary

[Gary]

Just a little snippet from the EUKHOST front page

We provide top quality professional web hosting services for you or your business requirements together with outstanding 24/7 support for the lowest price you will find, and even though our prices are low, there is no compromise on our service performances. All UK web hosting packages are priced per year.

Customer Satisfaction
We pride ourselves in making sure our customers are 100% satisfied. By providing 24/7 technical support we hope to achieve complete customer satisfaction.

I haven't highlighted the areas I need to bring your attention to. I think you can see them

Regards

Gary

[paul]

Also, none of us are complaining about the quality or professionalism of Indian services rather instead the use of fake names. If you use fake names it also suggests that the level of service is fake along with any discourse. Other call centres are learning this. [/quote]
__________________________________________________ __________________________________________________ __________________

The rapid changes in technology and in societies creates new trends, the average Indian youth today is more confident, outward-looking, more liberal in terms of attitudes and values and social norms as compared than 15 years ago, this might be one of the reason that they easlily attract to a western name. On other way of look western names are smaller easy to remember and easy to pronounce and create instant gratification to US/UK origin customers rather than an indian name like vyankateshwar/ krinshnamaraju pillai etc. I could not agree more that any one can expect a fake name that suggest the level of fake service. I am a christian of indian origin, am I not eligible to be called as Paul.

[Saline]

Originally Posted by paul

Also, none of us are complaining about the quality or professionalism of Indian services rather instead the use of fake names. If you use fake names it also suggests that the level of service is fake along with any discourse. Other call centres are learning this.

__________________________________________________ __________________________________________________ __________________

Originally Posted by paul

The rapid changes in technology and in societies creates new trends, the average Indian youth today is more confident, outward-looking, more liberal in terms of attitudes and values and social norms as compared than 15 years ago, this might be one of the reason that they easlily attract to a western name. On other way of look western names are smaller easy to remember and easy to pronounce and create instant gratification to US/UK origin customers rather than an indian name like vyankateshwar/ krinshnamaraju pillai etc. I could not agree more that any one can expect a fake name that suggest the level of fake service. I am a christian of indian origin, am I not eligible to be called as Paul.

Of course you are elligible to be called Paul if Paul is your given name but I don't think EVERY employee in this case is a Goan or Indian Sub-Continental Christian. It's a bit patronising of call centres to assume Westerners cannot, or will not, acknowledge Indian names. Similarly, it is incumbent on Westerners to try to learn and understand that the world is not made up of Peters, Pauls and Johns or Traceys, Angelas and Valerys.

The use of fake names in call centres aimed at serving a particular sector is clear; that is to engender the feeling that the recipient is dealing with people from their own culture and that my friend IS FAKE, whether you agree with the process or not. I am defined as a white middle-class educated British citizen who married a Gujerati Indian some 20 years ago.I did not expect my wife to change her name.

Now please let's get real and let's start being honest.

Back to the issue at hand, I've noticed that we lost some SQL Server and code data in this nonsense of a problem. There's evidence that EUK's backups or processes are seriously flawed. Either that or my boards have been hacked

[Saline]

Ignore this post

[eUKhost.com]

Permission has been assigned to your account to edit.

You should open a ticket from our helpdesk if you think you lost some data in OS reload of server6.specialservers.com. I was incharge of restore and I'd ensured that all databases and emails were restored as they were on the old drive. If you think that your forum was hacked then we can rectify the problem for you or we can restore weekly backup of your database.

[Saline]

Anyone else having problems on this server at the moment? We're having all sorts of SQL Server drop outs. Users can't even post on our phpBB boards without errors over the last few days. Most depressing

[eUKhost.com]

Please contact our support team and let us know what errors you are getting and any particular links where you get those errors. We will take a look as soon as possible to sort the problem.

[Unhappy]

Originally Posted by Saline

Anyone else having problems on this server at the moment? We're having all sorts of SQL Server drop outs. Users can't even post on our phpBB boards without errors over the last few days. Most depressing

Me too, this is a joke and the worse hosting I've ever used, I asked for a full refund as they are not providing the service they say they do and their sales support don't even know UK consumer law.

Can I suggest someone who actually has a comprehention of the english language sort out this crap.

Example:

Please let us know the problem you are facing now, so that we can solve them at our earliest.
Please feel free to contact us if you need further assistance.We will be glad to assist you.

This obviously is a 'script', and bad grammar, as this is all you ever get when contacting support as this is what the sent me when I requested a refund !!!!!!

and part of a transcript of a support conversation from 25.05.06

Leon: I want to know excatly how long it's going to take to sort out this problem that seems to be not just affecting me according to your forum
Leon: And by ignoring me will not make me go away
Vallery: Can you please provide me with the exact domain for which you are facing the error
Leon: I already have twice
This is Vallery
Vallery: can you please provide me with the exact domain
Leon: I already have and it is in my mail
Vallery: eye-photography.com?
Leon: yes
Vallery: Ok
Vallery: its added
Leon: what's added
Vallery: Please provide me with the URl
Leon: I have 3 times now
Vallery: Senior admins are here
Vallery: Please provide us with the URL
Leon: I have
Vallery: where you are facing such error
Leon: I have enclosed all the details in my mail
Vallery: Please give URl
Vallery: URL
Leon: yes
Leon: you have it
Vallery: can you give it now?
Leon: WWW. EYE-PHOTOGRAPHY.COM
Vallery: URL where you are facing the error?

and on and on

Jokers......

and maybe someone can enlighten it's customers why the postcode on the Registrar details for eukhost, does not match the address in Durham given ?

[eUKhost.com]

Vallery was asking you for URL where you were getting error and you were expected to give the URL where SQL Server error was showing and not your domain name again and again.

Please clarify what was wrong with her language.

If you fail to explain your problem then how do you expect a solution ?

Please donot post chat transcripts in the forum and make sure that you use decent language. your first contact is sales@eukhost.com for any non technical issue you may have. You can visit our office in Durham if you wish to verify our postal code and address.

[Unhappy]

lol, I see you deleted my post in another thread or do you purposely censor genuine questions about your service that you don't like to be asked.

Thanks for the invitation, I may take you up on that if you could post the full postal address I'll see you soon but you still didn't answer my question.

[eUKhost.com]

You are not allowed to spam the forum with same post. Either post here or in another section of the forum.

If you have a paid invoice in your account or a due invoice then you can check our postal address in it.