10 Most Frequently Asked Questions

[flesso]

1) What is eUKhost's uptime?

eUKhost have a reliable uptime record of 99.9%.

2) I've just signed up for an eUKhost package, how long until my account is setup?

This depends on the platform you have chosen to go with. If you have chosen Linux (cPanel) then you will receive your welcome email with all the necessary details within half an hour of your payment being verified; this time is longer on Windows accounts because they have to be set up manually.

3) My website is currently hosted with another provider, will you be able to move my data over?

Account transfer is currently only available for cPanel on Linux. If your old hosting account is cPanel based, then simply open a ticket with support [at] eukhost.com after you have recieved your welcome email; in the ticket you will need to specify the following details:

-Username, domain and eUK server that your website is to be hosted on.
-Login details and IP address/hostname of the old server in which your website was hosted on.

4)Uh oh: I've changed my nameservers as stated in welcome email, but I can't receive any email to my new eUKhost account.

This is caused because your DNS hasn't propagated. This basically means that the nameserver changed are set to take affect across the whole of the internet; the current guidelines are that this could take between 24-48 hours, although this is normally not the case.

5) What do I do if I'm not happy with my service?

We promise that you will not be disappointed with our service. However, in the event that you are disappointed with our service, we offer a 30 day money back guarantee.

6) I need help! What do I do?!?

In the event that you need help or you need a problem sorted, there are many ways in which you can contact us. First off, you can open a live chat session from the main eUKhost website (eukhost.com), from there you will be able to select the relevant department and you should be able to get your problem solved. Secondly, you can open a ticket from our helpdesk at http://support.eukhost.com; from there you will be able to check the status of your ticket and post replies. Ticket support is also covered via email, meaning that you don't always have to do to the helpdesk to open a ticket. To open a ticket via email please use the following addresses:

support [at] eukhost.com - General eUKhost Support
billing [at] eukhost.com - For Billing enquiries Only
vps [at] eukhost.com - VPS Department
dedicated [at] eukhost.com - Dedicated Server Support
windows [at]eukhost.com - Microsoft Windows Support Only

In all cases, please remove the spaces and replace the '[at]' with '@'.

Tutorials for all major control panels and some programs can be found at http://eukhost.com/support/.

7) How do I access my control panel?

If you've opted for a Windows account, you will have the Plesk control panel. This is accessible at: https://< server ip >:8443/. If you have opted for Linux, you will have cPanel as your control panel; this is accessible at: https://< server ip >:2087/.

8) What is your minimum contract period?

eUKhost have no set minimum contract period.

9) Do you allow the hosting of adult content?

We have no problems in hosting adult content on our servers. However there are some restrictions on what can be classed as 'adult content'; the content must be legal, and comply with UK laws. Anything that we consider too graphic or depicts the abuse of children, your account will be suspended immediately and may result in your details being passed on to the police.

10) I've been told to secure my shopping website with an SSL certificate, how do I do this?

An SSL certificate is an encrypted certificate which encrypts any data between a website and the client when the website is being viewed in ssl (https) mode. eUKhost can provide you with an SSL certificate for £39/year including installation; this price includes the static IP address which will be required to run the SSL certificate.