Due payments - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**SirChick** · #1 (**permalink**) 21-09-2008, 13:09

Are payments which are due on a particular day.. automatically done ? Or will i have to do something manually like agree to pay for next month etc?

Just curious because 27th mine is about to hit the due date and thus wondered if i have to do anything or it will carry on as normal and just charge the money for it?

**eUK-Victor** · #2 (**permalink**) 21-09-2008, 13:20

Hello,

Invoices which are near to due date are not paid automatically. You have to pay them manually.

If your due invoices had lapsed the due date and you are not able to pay them due to some genuine reasons then, you will need to email us at billing@eukhost.com from your registered email address to inform such delay of payments so that your account will not be suspended from our end.

**Ryan** · #3 (**permalink**) 21-09-2008, 20:26

Hello,

Renewal invoices are to be paid by the customer manually by logging into the 'Client Area'. Renewal invoices are generated 15 days prior to plan renewal date, you can choose the payment mode of your choice and pay online.

**kendalbigson** · #4 (**permalink**) 24-09-2008, 13:26

I thought they had something where you could set up auto payments, as long as your account has money in it.

Kendal Bigson

**Ryan** · #5 (**permalink**) 24-09-2008, 21:35

Quote:

Originally Posted by kendalbigson

I thought they had something where you could set up auto payments, as long as your account has money in it.

Kendal Bigson

All clients pay the due invoices manually by logging into the 'Client Area'. We do not have an automated payment system enabled, this is because we do not store sensitive credit card information of our clients for security reasons.

**SirChick** · #6 (**permalink**) 24-09-2008, 21:36

Quote:

Originally Posted by kendalbigson

I thought they had something where you could set up auto payments, as long as your account has money in it.

Kendal Bigson

It would of been nice to have the option....but I like the fact they take privacy as priority.

Though I cannot see where I go on the login page to pay for the due date?

**Ryan** · #7 (**permalink**) 24-09-2008, 21:40

Quote:

Originally Posted by SirChick

Though I cannot see where I go on the login page to pay for the due date?

You can login to your Client Area through - https://www.eukhost.com/whmcs/clientarea.php

**SirChick** · #8 (**permalink**) 24-09-2008, 21:46

Yeah i got that far and am on the page where it says my due date, though i see no option to just click "renew" or anyting like that? Though not sure which page of the available options It would be on ?

**Ryan** · #9 (**permalink**) 24-09-2008, 21:57

Click on 'My Invoices' once you are logged in. You will find your unpaid invoice there. All you need to do is click on 'View Invoice', choose the payment option on top right and proceed.

**SirChick** · #10 (**permalink**) 24-09-2008, 22:15

Hmm it says its paid... means I am now confused... does it mean i have paid the month coming up (starting on the 27th)... or the month that I am still on which is to be expired on the 27th?

**eUKhost.com** · #11 (**permalink**) 24-09-2008, 23:10

Quote:

Originally Posted by SirChick

Hmm it says its paid... means I am now confused... does it mean i have paid the month coming up (starting on the 27th)... or the month that I am still on which is to be expired on the 27th?

Hi Dave,

There's no due invoice in your account. Your new invoice will be generated tomorrow night.

**SirChick** · #12 (**permalink**) 24-09-2008, 23:13

Oh so it only appears two days before due date?

**eUKhost.com** · #13 (**permalink**) 24-09-2008, 23:26

Quote:

Originally Posted by SirChick

Oh so it only appears two days before due date?

you will get 5 days time after the due date.

**SirChick** · #14 (**permalink**) 24-09-2008, 23:28

Oh i see, its after the due date i get the invoice.. thats why i was confused.. i was thought on 27th then I would get my server closed until i got paid.

How long does the server keep my site scripts on it for until it is removed from payment like encase of late payment ? Is 5 days the max ?

**Karen P** · #15 (**permalink**) 26-09-2008, 10:13

We allow up to 15 (Fifteen) days after the account has been suspended for overdue invoices. Overdue account is terminated once this period of 15 days is over.

It seems that you use PayPal to pay all your invoices. In order to have an auto-debit, all you have to do is create a PayPal Subscription. This can be done from within your client area. Once you are logged in please navigate to "My Invoices". Click on the button "PayPal Subscribe".

Once the subscription has been created, the invoice amount will be automatically debited from your PayPal account every month.

**jager98** · #16 (**permalink**) 27-09-2008, 07:24

Quote:

Originally Posted by Karen P

We allow up to 15 (Fifteen) days after the account has been suspended for overdue invoices. Overdue account is terminated once this period of 15 days is over.

It seems that you use PayPal to pay all your invoices. In order to have an auto-debit, all you have to do is create a PayPal Subscription. This can be done from within your client area. Once you are logged in please navigate to "My Invoices". Click on the button "PayPal Subscribe".

Once the subscription has been created, the invoice amount will be automatically debited from your PayPal account every month.

Finally a host that allows Paypal!

**Karen P** · #17 (**permalink**) 30-09-2008, 05:38

Yes, We accept payments through payment gateways like Google Checkout, Paypal, Moneybookers & Bank Transfer.