Webhosting

[Moti Waiting]

Can anyone let me know what are factors that make a good Webhosting.

Moti Waiting.

[eUKhost.com]

Do you mean good web hosting company or something else ?

I am not able to make out what information you are looking for.

[Moti Waiting]

Yes correct i meant a good Webhosting i.e. a good web hosting company

[Eidolon]

A rather odd question to ask a specific web host in a pre-sales forum. Personally I'd suggest asking elsewhere on an independant forum such as http:// webdeveloper.com

As for what makes a good web host, for me it's good value for money which covers the hosting features/facility and the support available.

[shane]

There are various factors that you should look into when it comes to looking for a web hosting company,
First of all, you should look for Reliability and Assurity, it comes in first, there after you should look in for good value of money,

Well, being a customer of such a esteemed company it's a honour to tell you that there is no company like eukhost.com

cheers

[unplugged]

Same thing that makes any good company rearlly.

Reliability your never going to get 100% uptime but something above 98% is a bonus.
Customer Focused ( Works well when things are going right and wrong )
Cost - you know how much you are willing to pay if the price is right then do it.

Bandwidth - The more the better the bigger your website gets the more your going to need but start off small most hosts will allow you to increase it as your website grows.

Space - Small websites need small space large websites need lots of space if your planning on loading it with images then the space will soon fill up. Hosts offer between 30-50meg this is ok for a small website but it never helps to have lots of spair room. If you develop your website offline you should know roughtly what your website is using.

Features - Make sure the core features you want are there for me this is PHP and MySql but theres nothing wrong with having a feature packed server sure you may never use them but if its not driving the ocst up then so what?

Before deciding have a look round and see what sort of name they have, rwead their forums to see how releiable they are then make a choice.

Also remeber your not making a life decision here if your only paying £20 a year and find out the host is pants then theres nothing to stop you moving it doesent take long to switch hosts.

[eUKhost.com]

Originally Posted by unplugged

Reliability your never going to get 100% uptime but something above 98% is a bonus.

98% is too less. I would say that you should expect at least 99.5% uptime as you never know when you would be loosing a big potential customer on your business website. Uptime of http, mysql and email service is most important and this 3 services should never fail. I was reading a post in some other thread where a customer of that webhosting company mentioned that he lost a contract worth $1Million which came through email and email service was down on the server on which he was hosted when that email was suppose to come.

Customer Focused ( Works well when things are going right and wrong )
Cost - you know how much you are willing to pay if the price is right then do it.

True. You cant expect a lot when you are paying very less for your web space but with eUKhost you should expect more than any other shared hosting service provider. We feel proud to say that our shared hosting customers get uptime more than what some dedicated server customers of other datacenters get. I keep on checking forums of some well known datacenters and customers have mentioned regular downtime over there. It seems like people start datacenters but they cannot afford to purchase power backups after investing so much in setup of DC

[Moti Waiting]

Ok ,

Could you please let me know how much storage space does good webhosting company provide to its clients or how much do you provide.?

The support provided both online and offline to ensure you can sleep soundly at night.

Which brand of server do you use?

[eUKhost.com]

If you have a small website with 5 - 20 pages then you dont need anything more than 200 MB which is covered in our copper package. Out of the 200 mb space you would be using less than 5 mb for your website and rest of the space can get used for emails and other data that you would like to keep on the server.

I dont think you need offline support when you are sleeping. Dont worry so much about your website. We are here to care for your website.

We use Dell Servers as there is no issues of hardware compromise incase of branded servers.

[wondering]

I would say a good webhosting is one where you don't wait more than 3 days for your purchase to be activated, and where you get more than a standard automail response for a support question.

Unfortunately, both the above are true of my experience with this company, eukhosts- no response to support questions, live chat (24 hrs it claims) not available on any of the occassions I've tried.

No doubt this post will receive a much quicker response than my support requests (removal), but if someone reads it first then maybe it will have some effect.

I should have searched the web looking for complaints before I signed up - I've done it since and there are plenty- more fool me. Yes- its cheap but just proves you get what you pay for...

[eUKhost.com]

You think that your post would get deleted but that will never happen incase of eukhost. Your feedback is more important for us and it would help us to get rid of bad apples in our basket.

For your information I would like to mention that we performed upgrade on our helpdesk on 25th October 2006 and there was some problem with incoming tickets and signup notifications on 25th as well as 26th.

Your IP seems to be from singapore and so far we dont have any customers from Singapore. You have chosen a free email address to signup on our forum so I am not sure if you wish to hide your identity or there's some specific intention in posting this thread under pre-sales queue.

Please provide us with your domain name that you had chosen to signup or a ticket number for reference. also let us know why you are in Singapore as we dont have any customers in Singapore.

[alannagh]

(previously registered as wondering)
You think I'm hiding behind an anonymous registration. So I re-register with a traceable email

- I register to forums using free email simply to cut down the volume of spam I get - I know that everybody tells you they won't give out lists of addresses, but my experience is that somehow addresses I use on forums end up generating spam... we'll see

Ok so you're right - you don't have a customer in Singapore. However, my father is managing this website for me and he's currently working in Singapore. Does that clear things up?

Is there a specific intention posting this under pre-sales? No- except that this is an active thread so I presumed somebody from your company would be watching it. I think the response from yourselves is lacking- I recieved an email from you acknowledging payment and promising activation within 24 hrs - that was on 27th Oct. I sent an email after 24 hrs and recieved just a standard automated reply - I'm still waiting for a reply to that from an actual person.
...This is important pre-sales info. If my case is unusual and not what customers should expect from you then you can reply and explain what the problem is with this particular instance. So far the only part of the process which happened smoothly was your acceptance of my payment.

We have now managed to speak to someone via chat (Ben) and he has apologised and promised the website would be up and we'll receive details in 15 mins. However that was two hours ago and guess what... still waiting

My father searched for UK hosting services for me and your deal seemed the best, but his experience with the other service he's used (based in Canada) is that the website resources were available within 4 hours of payment, and domain was active within 24hrs.

Your service (which is similarly priced) does not compare favourably. I'm not going to name that service in your forum - that would be unfair, but eukhost can track it if you want - its the same service that provides the domain for my email address.

Sort this out (please!) - I don't want to name my domain on the forum, but my purchase invoice no. was 8359 Oct 27 (4 days and counting) - you can identify it from that.

[eUKhost.com]

I was looking in our merchant account for any customers from Singapore and I found no one. I had a look at your payment in our merchant account and it was flagged by 2co as you had specified address of UK and the payment was made from Singapore.

Our billing system will never send the welcome email if the payment gets flagged by our gateway and our billing department has no authorization to setup any account that seems to be fraudulent. I feel bad for you as you must have never known this things but for your information I would like to clarify that internet scam and fraud has increased so much recently that no other hosting company or merchant would accept payment that seems to be fraudulent.

Vallery had replied to your ticket AMX-28302-579 on 28th October to verify your contact address as we can update our merchant account with 2co with a notification telling them that you are a genuine customer and your order should be passed. You never replied to the ticket.

If you make a account on our helpdesk from http://support.eukhost.com with your gmail address then you can see the ticket in history of your tickets. We also call our customers for verification but that was not done in your case as you never replied to Vallery.

I'll suggest you to forget all that has happened so far as the basic reason for this problem was flagged payment from our gateway. Please make sure that you open tickets from http://support.eukhost.com only and not our billing system. You can track ticket history from our helpdesk and you will enjoy working with eukhost as we believe in sharing knowledge and offering world class service. Your existing hosting company is worlds biggest hosting company but you cannot compare them with us as we believe in personal communication with our customers and we dont treat our customers as a bunch of accounts.

Please check the welcome email sent to you. It has got the login details for your windows copper account. Feel free to come on livechat or open ticket from our Support Helpdesk

[alannagh]

...So it does now seem to be active though I cannot check it at the moment. I have received the emails regarding the account information.

I never received any email asking for confirmation of address from anyone at your company, to either the gmail account or either of the private email accounts that have been provided to you, as I have said - the only email I recieved to my support request was an auto-reply.

With regard to concern over payment, the payment was confirmed accepted on 27th - the only reason payment is from a different address is that your payment company refused my father's visa card (no reason given other than the system seemed to think it was not either a visa or mastercard) and payment was therefore made through my own card.

I received communication during the transaction from my bank asking to authorise the payment and provide information designed to confirm my identity at the time, which I did so I'm not sure why your payment company then flagged the payment.

So to summarise:

1. You did accept payment on 27th Oct: confirmed by my bank
2. You did not reply to my support request late on 28th -or if you did, it was not received.
3. Chat was unavailable (though I since think this may be due to some difficulty with internet explorer to give you the benefit of the doubt - I got through straight away using Firefox on 30th)
4. On 30th chatting to your support guy no mention was made of difficulty with payment. He just told me it would be sorted in 15 mins - actually receieved the details after about 5 hrs

I'm happy to put this behind me if it all now functions smoothly. If I seem unhappy it's mainly because we were counting on having the weekend to set up a functioning website while I'm visiting my father and that's now blown since I travel back later today.

[eUKhost.com]

I feel sorry for whatever happened but as I mentioned earlier that our billing department has no authorization to process a order flagged by 2co and they cannot activate your account untill and unless it is verified through email or phone. We prefer to call if the specified number is in Europe or US.

Anyways...You can forget whatever happened so far and enjoy your hosting experience with eUKhost from now