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  #1 (permalink)  
Old 02-08-2008, 16:45
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Default files only visible on alias

I have a domain with a www. alias, but files I add to it, either by plesk file manager or by ftp, are only visible via the www. domain. Even previewing in plesk reports that the file cannot be found.

Am I doing something wrong, or has something gone screwy?

Thanks in advance,
John-R
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  #2 (permalink)  
Old 02-08-2008, 18:08
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It could be DNS problem. domain pointing to other IP and www.domain may pointing to other.

Please provide domain name or open a ticket at our helpdesk.

eUKMatthew
UK Web Hosting - Cheap Windows Linux cPanel Shared Reseller Web Hosting in UK
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Old 02-08-2008, 18:22
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Default domain weirdness

The domain is 8thplane.net, and all was working fine a week ago. Most of the files show up fine, but newer files (eg httpdocs/small_ad.jpg) can only be viewed from the www. 8thplane. net (url broken up because forum won't let me post urls yet)

Thanks for your prompt response.
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Old 03-08-2008, 17:00
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Quote:
Originally Posted by Roxbury JW View Post
The domain is 8thplane.net, and all was working fine a week ago. Most of the files show up fine, but newer files (eg httpdocs/small_ad.jpg) can only be viewed from the www. 8thplane. net (url broken up because forum won't let me post urls yet)

Thanks for your prompt response.
Hi,

As a temporary fix, you could use mod_rewrite to redirect all incoming trafic from E-Commerce Hosting to E-Commerce Hosting.

If using apache, you can create a .htaccess file in the root folder of your website hosting and place the following code in there.

Quote:
Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} !^8th Plane Fashions - Funky, Fetish, Fabulous [NC]
RewriteRule ^(.*)$ 8th Plane Fashions - Funky, Fetish, Fabulous /$1 [R=301,L]
Let me know if it works
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Old 03-08-2008, 17:57
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Default Windows reseller account

We're hosting our sites on a windows reseller account, so no apache. Can anybody else figure this out?
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Old 03-08-2008, 18:52
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As stated above, it's most likely a DNS issue.. incorrectly setup or malfunctioned after a successful setup.
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Old 03-08-2008, 22:55
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Quote:
Originally Posted by Roxbury JW View Post
We're hosting our sites on a windows reseller account, so no apache. Can anybody else figure this out?
I've got this sorted for you. You had a suubdomain www.thepla*** which has been removed now.
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Old 03-08-2008, 23:00
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Awesome, many thanks.
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