files only visible on alias - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Roxbury JW** · #1 (**permalink**) 02-08-2008, 16:45

I have a domain with a www. alias, but files I add to it, either by plesk file manager or by ftp, are only visible via the www. domain. Even previewing in plesk reports that the file cannot be found.

Am I doing something wrong, or has something gone screwy?

Thanks in advance,
John-R

**eUKMatthew** · #2 (**permalink**) 02-08-2008, 18:08

It could be DNS problem. domain pointing to other IP and www.domain may pointing to other.

Please provide domain name or open a ticket at our helpdesk.

eUKMatthew
UK Web Hosting - Cheap Windows Linux cPanel Shared Reseller Web Hosting in UK

**Roxbury JW** · #3 (**permalink**) 02-08-2008, 18:22

The domain is 8thplane.net, and all was working fine a week ago. Most of the files show up fine, but newer files (eg httpdocs/small_ad.jpg) can only be viewed from the www. 8thplane. net (url broken up because forum won't let me post urls yet)

Thanks for your prompt response.

**Daniel** · #4 (**permalink**) 03-08-2008, 17:00

Quote:

Originally Posted by Roxbury JW

The domain is 8thplane.net, and all was working fine a week ago. Most of the files show up fine, but newer files (eg httpdocs/small_ad.jpg) can only be viewed from the www. 8thplane. net (url broken up because forum won't let me post urls yet)

Thanks for your prompt response.

Hi,

As a temporary fix, you could use mod_rewrite to redirect all incoming trafic from E-Commerce Hosting to E-Commerce Hosting.

If using apache, you can create a .htaccess file in the root folder of your website hosting and place the following code in there.

Quote:

Options +FollowSymLinks
RewriteEngine on
RewriteCond %{HTTP_HOST} !^8th Plane Fashions - Funky, Fetish, Fabulous [NC]
RewriteRule ^(.*)$ 8th Plane Fashions - Funky, Fetish, Fabulous /$1 [R=301,L]

Let me know if it works

**Roxbury JW** · #5 (**permalink**) 03-08-2008, 17:57

We're hosting our sites on a windows reseller account, so no apache. Can anybody else figure this out?

**Daniel** · #6 (**permalink**) 03-08-2008, 18:52

As stated above, it's most likely a DNS issue.. incorrectly setup or malfunctioned after a successful setup.

**eUKhost.com** · #7 (**permalink**) 03-08-2008, 22:55

Quote:

Originally Posted by Roxbury JW

We're hosting our sites on a windows reseller account, so no apache. Can anybody else figure this out?

I've got this sorted for you. You had a suubdomain www.thepla*** which has been removed now.

**Roxbury JW** · #8 (**permalink**) 03-08-2008, 23:00

Awesome, many thanks.