Spam Assassin not working on my domain. - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Multiplex** · #1 (**permalink**) 23-09-2007, 08:21

Hi Guys,

Is it just me or has Spam Assassin stopped working? I think this happened to me a couple of months ago now but I haven't got around to posting about it until now.

Basically I had Spam Assassin setup ages ago and it was working really well deleting the majority of the spam that I get coming in. The rest I was dealing with using Mailwasher.

Now please look at the screenshot attachments. You can see that for some reason Spam Assassin is not recognising obvious spam with "Spam Score = 0" and then "Report: no report template found".

I'm assuming that the report template for Spam Assassin to use to identify spam has not been configured properly.

Also in the Service status for my domain it says Spamd has failed. Maybe this is also part of the problem.

Anyway, it is very difficult dealing with 3000 spams per week so could this be looked into and sorted? I'm assuming it's just Spam Assassin not being configured properly on the server with the report template not being set properly.

Simon

**DPS Computing** · #2 (**permalink**) 23-09-2007, 09:57

Have you tried contacting support [at] eukhost.com to see if they can find a solution to your problem?

I have had a few problems with spam filters recently that are a pain but I have started activating filters locally in my email client.

**eukjason** · #3 (**permalink**) 23-09-2007, 19:29

Greetings!

Yep, thats could be the reason with spam filter rules added on server. But I have seen more clients over here expecting even SPAM email in their inbox rather then losing even a single ligitimate email. So I have released those rules from your server.

**Jaselpool** · #4 (**permalink**) 28-09-2007, 09:36

I have support tickets open for this problem. Certain settings were turned off on the server end (PUMA) after a restart/Cpanel upgrade and thought it was finally fixed despite several emails into support (low spam for 2 days). Today my inboxes across all accounts and my clients accounts are hugely flooded again back to square one which makes me think someone has been messing around with the server settings again.

Getting really fed up with this now

J

**DPS Computing** · #5 (**permalink**) 28-09-2007, 13:44

I know its not a choice that everyone can make but I recommend where possible using local spam filters in your email client - I do this and my life has been made 10x easier.

**Jaselpool** · #6 (**permalink**) 28-09-2007, 14:01

Quote:

Originally Posted by DPS Computing

I know its not a choice that everyone can make but I recommend where possible using local spam filters in your email client - I do this and my life has been made 10x easier.

All well and good and I'm happy that your life is easier by using spam filters on download but my point is this should be stopped at server level NOT at individual client email level. It was fixed and Spam virtually stopped and stayed that way for 2 days and today it's worse than ever. Someone or something has changed settings on the server.

The amount that is getting through is ridiculous and the response from support has been Nil since 7.30ish this morning (not even an automated "we have your email" email from them. Been about 7 hours with nothing from support.

Jason

**DPS Computing** · #7 (**permalink**) 28-09-2007, 19:48

Your right it should be and can be stopped at server level - when things like Spam Assassin are working properly but recently it seems to have temporary problems sometimes, so a more permanent solution was to add local filters - but I understand that this may not be what you want to do.

If there hasn't even been an automated response to your original ticket (with the ticket number) then that would normally indicate a problem - either your e-mail is malfunctioning or the ticket was not recieved successfully.

Did you send your ticket to support [at] eukhost.com and have you tried resending it to them to confirm delivery?

Hope that helps

.

**DavidAllen** · #8 (**permalink**) 29-09-2007, 22:35

Suddenly today I got loads (300+) spam mails which spam assasin didn't catch. Usually I get about 15-20 per day for all the email accounts (several different domains) but suddenly I got loads today - customers have also mentioned an increase lately. Is there a problem with spam assasin on Yorkshire?

**AlexP** · #9 (**permalink**) 29-09-2007, 23:11

I have made some tweak in exim.conf file to protect incoming and outgoing spam on server.

**Jaselpool** · #10 (**permalink**) 30-09-2007, 07:41

Quote:

Originally Posted by DPS Computing

Your right it should be and can be stopped at server level - when things like Spam Assassin are working properly but recently it seems to have temporary problems sometimes, so a more permanent solution was to add local filters - but I understand that this may not be what you want to do.

If there hasn't even been an automated response to your original ticket (with the ticket number) then that would normally indicate a problem - either your e-mail is malfunctioning or the ticket was not recieved successfully.

Did you send your ticket to support [at] eukhost.com and have you tried resending it to them to confirm delivery?

Hope that helps

.

Hi - no doesn't help at all but thanks anyway. I'm talking about huge amounts of spam that should automatically be caught at server level from any other hosting company as standard. We are talking about an increase from 2-5 a day to over 400+ PER EMAIL ACCOUNT at the moment which is unacceptable. I re-opened the support ticket yesterday morning and until I chased the ticket through live support this morning I have had no reply to this issue (not even a 'we are looking into it". When I chased it through live support the tech there replied to the email with guess what...

We are working on your issue and we will fix this issue and will update you soon.
Please allow us some more time to investigation.

Not good enough really and judging by the other responses above me I'm not alone - oh and yes I can read the support email address just fine thanks. I may be getting older but my eyes are fine for now.

Do you think 24 hours without a single response from anyone at tech support is good enough service? I'll leave you to gloss over this response whichever way you feel like it but personally I think that this type of stuff just isn't professional enough for a hosting company at this level.

J

**DavidAllen** · #11 (**permalink**) 30-09-2007, 09:36

Quote:

Originally Posted by AlexP

I have made some tweak in exim.conf file to protect incoming and outgoing spam on server.

Thanks for the reply Alex - however I don't think your 'tweak' has helped. Still getting loads of spam through. I'm also getting reports from customers of sent emails not being delivered and they are getting delayed notices 'A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on yorkshire.eukhost.com.' Not sure if this is related to the spam issue - but I suspect it is somehow.

I use Outlook 2007 for my emails, and the Junk email filter in that collects most of the new levels of spam coming through, so it's not as if it's some kind of new spam type that is being missed. It's all stuff you would expect spam assasin to pick up.

**DPS Computing** · #12 (**permalink**) 30-09-2007, 12:24

Sorry Jason, I was not trying to be insulting with my reply - I was just merely covering all bases - most of the times there have been no replies from support it is because the ticket hasn't sent correctly.

I sincerly understand that the level of spam you are recieving is unacceptable - unfortunately, as I am not on your server I am not experiencing the same problems as you.

When you chased it up with LiveChat did they give you a ticket ref number? If so it might be helpful to post it here as if a member of staff sees it they may be able to help you. However, ticketing is normally the quickest route.

I can't say that I have ever had this kind of problem with support before - they have always promptly replied and fixed even the most complex of problems with in a couple of hours.

I'm sorry that I can't be of any more assistance to you but if you do have any more questions I will be happy to help you in any way I possibly can.

I wish you luck in getting a speedy resolution to your problem

.

**Jaselpool** · #13 (**permalink**) 30-09-2007, 18:09

Quote:

Originally Posted by DavidAllen

Thanks for the reply Alex - however I don't think your 'tweak' has helped. Still getting loads of spam through. I'm also getting reports from customers of sent emails not being delivered and they are getting delayed notices 'A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on yorkshire.eukhost.com.' Not sure if this is related to the spam issue - but I suspect it is somehow.

I use Outlook 2007 for my emails, and the Junk email filter in that collects most of the new levels of spam coming through, so it's not as if it's some kind of new spam type that is being missed. It's all stuff you would expect spam assasin to pick up.

Missed that - yep sounds like that might be a problem. Just come back from being out for a few hours. Since my post this morning 12 hours ago I have had no response and no resolution. It's now 2 days and no fix, no response and no possible timescale when this will be sorted. My ticket number just in case anyone can be bothered reading this and actually giving a toss is AGO-65550-573

**DavidAllen** · #14 (**permalink**) 01-10-2007, 11:41

Today spam levels have returned to normal so (fingers crossed) it looks like it's working again.
Thanks

**DPS Computing** · #15 (**permalink**) 01-10-2007, 15:14

Glad that the problem has been resolved for you David

.