Quote:
Originally Posted by KellyJ
I believe I undestand why Fidget is upset, as I noticed the same issue while reading the posts, and just before Fidget himself said "I am sick of this flippancy" (post #14).
Read post #11 again, in which Fidget calmly and thoughtfully discussed the issue further. Towards the end he said "I guess there is a lesson for me and you to learn", and explained what that is. He then acknowledged: "And anyway, your staff are actually quite heroic in some sense" which I thought was complementary of eUKHost staff.
This post, I believe, deserved an equally thoughtful response from Mark. But, this did not happen.
Fidget posted again (post #12): "Found RKHunter and I've installed the cron job to run it, thanks." To which, Mark replied (post #13): "lol. not sure if you want me to answer something but I guess you know how to get your server rebooted in few seconds."
Clearly, Fidget had not asked a question. I believe post #13 was a flippant response to post #12, especially when Mark totally ignored Fidget's post #11.
I've noticed this type of scenario happening occasionally on the forum, where the content of a specific post (within a thread) is not taken seriously, or is apparently ignored.
Perhaps Mark didn't read post #11. Perhaps if Fidget had not posted twice in succession (before awaiting a response), Mark would have responded to post #11. Who knows, but I guess its important to read posts in context and respond accordingly.
Just my thoughts on the matter!
James
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I don't see any reason to install cron job for RKHunter to run daily or weekly for any reason. We are managing hundreds of servers for our customers and we know what is needed on server to keep them in good shape. what has been mentioned on
http://www.eukhost.com/linux-server-management.php is being stressed unnecessarily and we will remove this webpage as customers seem to take things in different way.
Once you have your SSH port changed, root SSH disabled and CSF installed on a CentOS 5.0 server then there's nothing else that you need to modify on your server. Additionally we deny all remote IP addresses in SSH allowed IPs and customers IP as well as our IP are the only allowed IPs for SSH access. How will someone manage to corrupt your binaries if he cannot manage to get root access for your server at any cost ?
RKHunter is useful only once your server is compromised / hacked and you don't need any reports from such scripts to know your server has been hacked. We have expertise in Linux and we know how to keep our servers safe and secure.
People who have been hacked n number of times have switched to eUKhost and I can request all those customers to come here and post their experience. Ask them how their experience has been on our Servers. Installing 50 different scripts wont save you from hackers or crackers. You need to know what they do to stay away from their reach.
No one is perfect and at least when you ask someone to install 50 things then 1 or the other script may have some problem and those can be sorted. Security settings are done manually and you need to request to have those done. Some customers need those and some don't so we cannot do those untill and unless you mention that you need it. Some customers are more concerned about managing resources of their servers and they don't want unwanted scripts to keep on running on the server and reduce performance of server.
When you have some expectations then discuss those. Communication has to be there to sort out any sort of problem. If you think you are loosing time in communication then hire someone to communicate for you but no one can know what you need unless you ask for it.
We care for our customers and we don't bother how many tickets or calls you make everyday. We are here for customers and so far none of our staff members ever questioned tickets raised by Roger ( 247h ) even though he had opened multiple tickets couple of times. We are professionals and we never go for reputation.
We pride ourselves on level of service we offer and without this pride we would have never managed to raise to this level. We compete with ourselves and we know we have to keep on improving to stay ahead of others.
. You had become an active member of the forum. 
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