Web hosting technical support method

[Josh]

Which support method would you prefer?

All the members are requested to submit their vote.
This poll can help the hosting companies if they are lacking behind in any support field.

[Ian]

I've voted live support, its quick and always resolves your questions.

[Eskew]

Live support all the way. Everytime I have used it they have come through, even with support not related to hosting problems.

[Richard]

Definitely NOT live support unless there's an e-mail alternative. The problem with most live support systems is that they have browser compatibility problems and I can't use them.

But first and foremost the support team must keep in touch and report progress, not just put problems on one side if they're inconvenient to sort out.

In that context, Robert, please reply to my mail!

[eUKhost.com]

Live Chat Support is a covenient way to contact support staff and interact with them to get your problems sorted. Only problem incase of livechat support is that complicated issues take time which makes customers to wait and some customers get impatient with the waiting time.

If you dont have time to wait on livechat then the best option is to send email to support as the techs on helpdesk give first priority to solve and respond to ticket in less than 1 hour.

Regards,
Mark.

[Code]

What's the live support thingy?

How does it work?

[Ian]

Originally Posted by Code

What's the live support thingy?

How does it work?

Live support is like a chat room. you can find it on the support page.

http://www.eukhost.com/support.php

[faceh]

i agree that live support is for quick fixes or quick questions. anything more complicated that could take some time, the live support staff should create a support ticket for the issue, and send an email to the customer with the information. This way the customer can be told to wait for a while and he will be sent an email (or he can choose to wait on live chat...)