A proper billing system

[Latona]

I am extremely annoyed at getting a final demand for hosting costs.

However, my bill is not even due to the start of next month and having received a final demand 7 days after an invoice for a bill that is NOT YET DUE until the first week in July is bordering on harassment.

IF I paid when invoices came in then I would end up paying 13 months (or maybe 14 months in a year if paying monthly).

On top of that, the nerve to send a final demand on an invoice that isn't even due after NOT having proper access to the VPS for approx 1 week is definately out of order on eukhosts part.

Instead of sending me an invoice which ISN'T due - it would be better sending me notice of a free month for having had the problems occur on my vps ... and it HAD to be the vps where the problem occurred or they wouldn't have offered me to move vps so that the problem could be resolved...

[DPS Computing]

I believe eUKhost send these bills early to give you plenty of warning and time to pay them.

They won't cut you off if you decide not to pay it until your current month has run out (which is the one you have already paid for).

Hope that helps .

[eUKhost.com]

We have to keep that subject line in invoice notifications as the reminder is sent to all customers who have outstanding invoice and some customers have invoice for domain renewal so we need to receive their payment few days prior to renewal date of the domain name.

You can ignore the notification as we wont suspend or make any sort of problem for your account even if you pay after 5 days of due date.

[DPS Computing]

There you go then - eUKhost arn't bothered as long as you pay eventually for the service they give you! Most hosts would cut you off the second your payment was late - so eUKhost is very good in that respect .

[Alex Evans]

I purchased my plan mid month, which is when I have the money clear to pay for hosting. Is there an issue with me paying on the 16th of each month? As I keep getting the suspension notices.

[eUKhost.com]

Originally Posted by Alex Evans

I purchased my plan mid month, which is when I have the money clear to pay for hosting. Is there an issue with me paying on the 16th of each month? As I keep getting the suspension notices.

You can ignore those notifications. It has been set that way to keep less headache for our billing department as they need to manually go through accounts which remain overdue for weeks. cPanel shared and Reseller accounts are manually suspended on 7th day from due date if not paid so you should have no problem even if you pay till 21st.

[DPS Computing]

I suppose the system is there in place and does what it does to warn you rather than threaten you!!