Sales staff

[DavidAllen]

Just rang sales to try to upgrade my reseller to a vps.
Very unimpressed with the person on the other end.
Phone was answered with just a 'Hello' (not 'hello this is eukhost sales how can i help you' or anything along those lines). Then it took a few questions to establish that it was indeed euk sales dept I was talking to. Then the guy misunderstood the request and eventually told me to email.
If I hadn't already been with euk (and quite happy) I would have hung up in disgust at the lack of professionalism and gone elsewhere.
Train your sales staff a bit better

[WelshTom]

I'm sorry you've had problems with phone support. I'll wait and see how an eUKhost staff member responds to this topic.

I phoned the toll-free number this morning, and the operator who answered was very good - I suppose it just depends on the operator which answered.

[eUK-Nick]

I will try & track this down. Thank you for your understanding though . . .

[John]

Hello David,

I'm sorry to hear you had such a bad experience with our sales staff. I have spoken to the person concerned and he has sincerely apologised for his lack of professionalism.

I'm not trying to make excuses but when you called we did have a few servers down and we were working diligently to bring them back online. As it was quite hectic in the office at the time the staff member in question let his concentration slip for a few minutes. I understand that this is no fault of yours but I do ask you to take it into consideration, especially since you have previously had a very good experience with us.

Also, just to add, although the sales staff can answer your queries on upgrading from a reseller account to a VPS account, the actual request does have to be made via a ticket. This is so both parties have an official record of the request and so we can be 100% sure who we are speaking to. The same process applies to live chat, queries can be answered but the actual request needs to come via a ticket. I apologise if this wasn't properly explained to you.

I'm sure you will have a better experience next time.

[DavidAllen]

Thanks for the reply John (and Nick). Appreciate that you were coping with lots of issues at the time. Just thought I should raise it because as I said it could put someone else off (not me I'm far too thick skinned for that )