Help required on using FTP

[seanl]

Having problems using my FTP program to update my web files.
it is asking me for the host , is this just the www address of my website hosting?
is the user name and password the same as those that I log into eukhost with?
I only have a email address to log into eukhost, how do I findout my user name?
Also had the same problem when using frontpage to update the files.


Any help would be greatly appreciated.

[Atomic-Pigeon]

it is asking me for the host , is this just the www address of my website hosting?
yeah, just the domain name without the www part.

is the user name and password the same as those that I log into eukhost with?
This should be the same as the name/pw you need to login to Cpanel. EUK should have emailed this to you when they set up your account.

I only have a email address to log into eukhost, how do I findout my user name?
EUK use the username that you specify when you buy the hosting IIRC, so you should know this.
See above. ^

Also had the same problem when using frontpage to update the files.
I know nothing about Frontpage sorry, but it probably just needs the username/pw.

[seanl]

Thank you, once I removed the www bit it worked fine.

cheers