Main Network Hubs being down!

[ledeanio]

Hello,

I currently look after a number of work website hostings that are hosted by one pants website hosting host. At the moment the website hosting and email services are down and the web website hosting host is saying:

"The current problem viewing website hostings is not a problem on our servers, all systems are currently working properly. However it appears that a major network hub between our systems and your ISP is down. You would have better luck resolving this by contacting your ISP. Although as mentioned the problem is between our networks and therefore not with them either, they will most likely have more weight behind them when it comes to getting problems such as this resolved.

I would once again like to stress that this is not a problem at our end, please do not send multiple emails to us regarding this problem as there is nothing we ourselves can do (given that its off our network)."

Is there any website hostings or tools that I could use to prove that they are lying?

If I can prove that they are lying then it gives me a good case to change website hosting hosts.

TIA,
Ledeanio

[eUKhost.com]

If they care for your business then they should go all the way to figure out the problem and get it sorted as its not possible for you to get it sorted.

Your web host should have the power to to solve any problem that comes in the route of your network and their servers. When our customers face such problem then we take care of communicating with the ISPs that come in the route. Our system admins always find some solution for customers who face such problem.

Best option for you to prove that they are wrong is to run a trace route from proxies as well as tools like dnsstuff, dnsreport and domain dossier and send those logs to your web host.