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19-03-2009, 16:43
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Senior Member
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Join Date: Jul 2007
Location: Cheshire/London
Posts: 126
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Ftp access help please
Hi all,
Who's a silly billy then . . . ?!
I have 4 database accounts along with user names, nothing strange I know but like an idiot
the file with all the passwords etc, is unavailable [yup you guessed, deleted by mistake !].
So, how do I go about getting ftp access for the whole account as opposed to each individual database ?
I'm using 'Filezilla' and am not the brightest coin in the pile so any help is much appreciated !
Kind regards,
Jon
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20-03-2009, 08:31
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Moderator (eUKhost.com)
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Join Date: Mar 2009
Posts: 389
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In case you have a cPanel account, the FTP login details are the ones you use to login to your cPanel.
If you are still unsure or use a different control panel please contact the support team.
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25-03-2009, 14:44
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Senior Member
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Join Date: Jul 2007
Location: Cheshire/London
Posts: 126
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Many thanks to you both !
I tried doing it with my cp login details but no joy so I think I better call support . . .
Jon
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26-03-2009, 04:47
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Moderator (eUKhost.com)
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Join Date: Mar 2009
Posts: 389
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Ho Jon,
May be there's a need to synchronize FTP password for your account to get this working for you. Yes, please contact support and I am sure your issue will be resolved.
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26-03-2009, 22:14
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Senior Member
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Join Date: Jul 2007
Location: Cheshire/London
Posts: 126
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Thanks !
Quote:
Originally Posted by jennifer
Ho Jon,
May be there's a need to synchronize FTP password for your account to get this working for you. Yes, please contact support and I am sure your issue will be resolved.
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Hi Jennifer,
It's very kind of you to help, my thanks !
However, is the synchronize ftp password something I can do myself ?
I'm very keen on learning DIY and hate having to bother support.
Kind regards,
Jon
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27-03-2009, 01:49
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Moderator
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Join Date: Sep 2006
Posts: 289
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Quote:
Originally Posted by MonteJon
However, is the synchronize ftp password something I can do myself ?
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No, you cant do it yourself, you will have to get in touch with technical support staff for FTP password synchronization. Open a ticket or get them via Live chat 
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27-03-2009, 08:22
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Moderator (eUKhost.com)
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Join Date: Mar 2009
Posts: 389
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Hi Jon,
Just wondering if you contacted the support team and got this resolved?
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02-04-2009, 19:55
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Senior Member
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Join Date: Jul 2007
Location: Cheshire/London
Posts: 126
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Hi Jennifer,
Thanks for your interest and support, I do appreciate it I assure you.
I've just contacted support and will keep you appraised ok ?
Kind regards,
Jon
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03-04-2009, 09:34
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Moderator (eUKhost.com)
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Join Date: Mar 2009
Posts: 389
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Quote:
Originally Posted by MonteJon
Hi Jennifer,
Thanks for your interest and support, I do appreciate it I assure you.
I've just contacted support and will keep you appraised ok ?
Kind regards,
Jon
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Alright, keep us posted. And ofcourse, if you need any further help please feel free to post here I'm sure most of us will do our best to help you with anything you might need
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