Ftp access help please

**MonteJon** · #1 (**permalink**) 19-03-2009, 15:43

Hi all,
Who's a silly billy then . . . ?!
I have 4 database accounts along with user names, nothing strange I know but like an idiot
the file with all the passwords etc, is unavailable [yup you guessed, deleted by mistake !].
So, how do I go about getting ftp access for the whole account as opposed to each individual database ?
I'm using 'Filezilla' and am not the brightest coin in the pile so any help is much appreciated !
Kind regards,
Jon

**eUKMatthew** · #2 (**permalink**) 19-03-2009, 15:58

If you have shared cpanel hosting account with us then please submit support ticket for restore the file along with exact file name. We will restore it from available backup.

Matthew,
UK Web Hosting - Cheap Windows Linux cPanel Shared Reseller Web Hosting in UK

**jennifer** · #3 (**permalink**) 20-03-2009, 07:31

In case you have a cPanel account, the FTP login details are the ones you use to login to your cPanel.

If you are still unsure or use a different control panel please contact the support team.

**MonteJon** · #4 (**permalink**) 25-03-2009, 13:44

Many thanks to you both !
I tried doing it with my cp login details but no joy so I think I better call support . . .
Jon

**jennifer** · #5 (**permalink**) 26-03-2009, 03:47

Ho Jon,

May be there's a need to synchronize FTP password for your account to get this working for you. Yes, please contact support and I am sure your issue will be resolved.

**MonteJon** · #6 (**permalink**) 26-03-2009, 21:14

Quote:

Originally Posted by jennifer

Ho Jon,

May be there's a need to synchronize FTP password for your account to get this working for you. Yes, please contact support and I am sure your issue will be resolved.

Hi Jennifer,
It's very kind of you to help, my thanks !
However, is the synchronize ftp password something I can do myself ?
I'm very keen on learning DIY and hate having to bother support.
Kind regards,
Jon

**harry** · #7 (**permalink**) 27-03-2009, 00:49

Quote:

Originally Posted by MonteJon

However, is the synchronize ftp password something I can do myself ?

No, you cant do it yourself, you will have to get in touch with technical support staff for FTP password synchronization. Open a ticket or get them via Live chat

**jennifer** · #8 (**permalink**) 27-03-2009, 07:22

Hi Jon,

Just wondering if you contacted the support team and got this resolved?

**MonteJon** · #9 (**permalink**) 02-04-2009, 18:55

Hi Jennifer,
Thanks for your interest and support, I do appreciate it I assure you.
I've just contacted support and will keep you appraised ok ?
Kind regards,
Jon

**jennifer** · #10 (**permalink**) 03-04-2009, 08:34

Quote:

Originally Posted by MonteJon

Hi Jennifer,
Thanks for your interest and support, I do appreciate it I assure you.
I've just contacted support and will keep you appraised ok ?
Kind regards,
Jon

Alright, keep us posted. And ofcourse, if you need any further help please feel free to post here I'm sure most of us will do our best to help you with anything you might need