Get error msg in cpanel - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**DavidAllen** · #1 (**permalink**) 02-10-2007, 18:01

When I go to the email section of cpanel I get the following msg at the top of the page

Quote:

Fatal! Write Failure: /etc/valiases/toysgifts.biz. Ignore any messages of success this can only result in failure!

any idea what that's about? Customer has complained about not getting email (not even spam!!)

David

**eUKhost.com** · #2 (**permalink**) 02-10-2007, 19:47

he had enabled auto-delete in spamassassin configuration. I disabled that and got a sample mailbox setup. some of my emails got retagged as spam so I am trying to find out why this has happened.

**DavidAllen** · #3 (**permalink**) 02-10-2007, 20:55

Quote:

Originally Posted by eUKhost.com

he had enabled auto-delete in spamassassin configuration. I disabled that and got a sample mailbox setup. some of my emails got retagged as spam so I am trying to find out why this has happened.

Actually it's me that looks after it for him - and i hadn't enabled auto-delete. So not sure why it was enabled.

This was the reason I got from Adam after raising a ticket (before your reply)

Quote:

There was the problem with the ownership of etc/valiases/toysgifts.biz file which is corrected now

**eUKhost.com** · #4 (**permalink**) 02-10-2007, 21:17

Quote:

Originally Posted by DavidAllen

Actually it's me that looks after it for him - and i hadn't enabled auto-delete. So not sure why it was enabled.

This was the reason I got from Adam after raising a ticket (before your reply)

I didnt see any permission problem with /etc/valiases/toysgifts.biz so Adam must have sorted before I looked at it.

Everything should be perfect now as the permission problem was not allowing you to setup forwarders and the spamassassin problem was auto-deleting emails.

**DavidAllen** · #5 (**permalink**) 03-10-2007, 07:39

Just checked some of my other acounts on this server - and they all have the same problem!!! Have replied to ticket #MSW-87679-309 with this information.

Anyone else on Yorkshire would be advised to check their email settings in cpanel

**DavidAllen** · #6 (**permalink**) 03-10-2007, 08:09

Now that that one domain has been sorted (but not the others - see above) I was surprised that my customer said they still weren't getting emails - so i checked and the problem was the default address - it was set to fail. The customer had the catchall set to be the default email account - but somehow this had changed to fail. No problem - I'll just change it. However when I go to the set default address page in cpanel, it won't accept the main account as the cathall.
The text on the page says

Quote:

The default email address will "catch" any mail that is sent to an invalid email address for your domain. All mail that is sent to an address that does not exist will go to the default email address. To send all default mail to the main mail account, simply type the user name of your cPanel account in the email address input field.

However when i type in the username of the cpanel account I get the error message

Quote:

Please enter a valid email address

Help!

**NickJ** · #7 (**permalink**) 03-10-2007, 08:52

Quote:

Originally Posted by DavidAllen

Now that that one domain has been sorted (but not the others - see above) I was surprised that my customer said they still weren't getting emails - so i checked and the problem was the default address - it was set to fail. The customer had the catchall set to be the default email account - but somehow this had changed to fail. No problem - I'll just change it. However when I go to the set default address page in cpanel, it won't accept the main account as the cathall.
The text on the page says

However when i type in the username of the cpanel account I get the error message

Help!

If you are trying to set to default admin user of the domain, then you need use just "admin username" . No need to set to user@domain.com but it is valid for the admin user only.
If you are using any other email account on your domain then you have set the complete email address as catch all address.

**DavidAllen** · #8 (**permalink**) 03-10-2007, 08:57

Nick
That was my problem - if i just put in the 'admin username' name i get the error.

**DPS Computing** · #9 (**permalink**) 03-10-2007, 10:55

try adding the @domain.com on the end

.

**NickJ** · #10 (**permalink**) 03-10-2007, 11:15

Quote:

Originally Posted by DavidAllen

Nick
That was my problem - if i just put in the 'admin username' name i get the error.

Its seems to be issue with X3 theme. I have changed the default theme for your domain serina.co.uk to "X" theme and no error received while setting the default/catchall email account.
Would you like to give a try one more time.

**DavidAllen** · #11 (**permalink**) 03-10-2007, 11:28

Yep - works now...Thanks
Bit of a pain as for other domains I have to go to WHM - edit packages and set the cpanel theme for that package and then go to the individual cpanels and set the default address, then go back and edit the package in whm to set the cpanel back to x3 (don't want to confuse my customers that look after their own cpanels)

Any likelyhood of a fix for the x3 skin

**eUKhost.com** · #12 (**permalink**) 03-10-2007, 14:48

Quote:

Originally Posted by DavidAllen

Any likelyhood of a fix for the x3 skin

I will forward this information to cpanel support team. they seem to be superb on complicated stuff but such small things are often misconfigured with cpanel.

**DPS Computing** · #13 (**permalink**) 04-10-2007, 12:52

I know from developing programs myself that you normally manage to get the big bugs but small ones like this just slip under the net - hopefully the cPanel support team will be able to sort this out

.