From header in e-mail displaying eukhosts details

[pkearney]

Hi,

When I receive an e-mail to a POP account under one of my domains on eukhosts, the from details are displayed as follows,

From: gragnola@harrier.eukhost.com; on behalf of; Paul Kearney [domains@gragnola.com]

Why is the extra eukhosts details in the from details? I couldn't have customers domains displaying eukhosts details...

Regards

Paul

[eUKhost.com]

Can you confirm that this is happening right now ?

I have disabled this function from WHM so you should not get email with hostname in the sender field.

[swexpert]

Hi paul,
Apparently the script sending the mail is not correctly interpreting the "From: " header. In such a case, php mail() function uses the default email address as set in php sendmail_from.

Use "From: youremail@yourdomain.tld" in the headers. Optionally, in some cases, you need to add the -f parameter in the mail function
Eg. NORMAL: mail("recipient@somedomain.com","Subject comes here", "This is the message text", "From: youremail@yourdomain.com");

WITH -F: mail("recipient@somedomain.com","Subject comes here", "This is the message text", ,"-fyouremail@yourdomain.com");

Hope this helps

Regds
IJ

[pkearney]

Hi Mark/IJ

Mark - just tried another test and it is still the same. Where in the WHM should I be looking for these settings.

IJ - Thanks for the pointer. I'm not sure, but are you talking about sending a mail from within a website? This particular problem is happening to all my inbound e-mail.

Regards

Paul

[Chrisp]

Must be a server specific issue. Im on a different server, and don't have this problem.

[pkearney]

Hi Mark,

I'm afraid all my inbound messages are still getting tagged with eukhosts details (here is another example just received).

gragnola@harrier.eukhost.com; on behalf of; eUKhost Forums | Web Hosting Forums | Discussion forum on Web Hosting Services [mark@eukhost.com]

Should I raise a support ticket for this?

Regards

Paul

[eUKhost.com]

Hello Paul,

I created a new email account from your control panel and sent emails to it from my email address and sent emails from the test mailbox to my email address using outlook as well as webmail.

I never got such retagged header or sender name that includes servers hostname. Please reset password of markd and check all the emails in that malbox for verification.

[pkearney]

Hi Mark,

Thanks for the testing. Did you check via webmail? I just checked via webmail and I too didn't see the elongated from details in webmail. However once I downloaded to outlook they are there.

I've setup a 2nd pop account paulkearney@ (gets copies of all mail sent to pk@). I just downloaded from pk@, do you want to have a try downloading those at paulkearney@ (feel free to reset the password). I just downloaded the test messages you had created under the markd account and they too have the extra from details. I've just forwarded one of those messages to the paulkearney@ account so you can see it.

Regards

Paul

[eUKhost.com]

Can you enable "My Server requires authentication" in outlook and check if it helps ?

I tried all possible options in outlook but never got such retagged email. Some other customers have also complained same thing but we need to duplicate the problem on our end to see what exactly you are doing to get such retagged headers.

[pkearney]

Hi,

I already had 'my server requires authentication' set as I need it to send e-mail via mail.mydomain.com. This is only required for outbound mail though??

Did you want me to enable 'logon using secure password authentication'?

I'm using XP/Outlook 2003 with the pk@ accunt, I have another machine checking domains@ running W2K/Outlook 2003 and this is also getting the problem.

I'm going to try creating some other pop accounts under other domains this evening and see what happens with them.

Paul

[pkearney]

Hi Mark,

I'm afraid I've now tried it with a pop account setup under another of my domains (test@fashionrail.com) and the extra text is still there,

gragnola@harrier.eukhost.com; on behalf of; fashionrail test account [test@fashionrail.com]

Regards

Paul

[eUKhost.com]

I'll need to get this sorted by our CTO tomorrow Please open a ticket from our helpdesk and let me know the ticket number. I will escalate this to him and he would be the one who would know why this may happen on your end and not on our end.

[pkearney]

Hi,

I've logged a ticket - PZQ-48561-683 .

Thanks

Paul

[swexpert]

Hi Paul,
Yes, I thought it is some script you're having problem with.

I have not tried to sort out/research this issue but I feel:
a) mail to the userID (cpanel login) @ domain will have this tag (the mails are apparently going to hostmaster account of the domain root@harrier.xxxx..xxx)
b) email Ids created within cpanel should not have this extra line


You could try changing the domain hostmater (SOA records) email just to test.

Regds
IJ

[eUKhost.com]

I have escalated this ticket to our CTO. He will take care of it in the morning.