Server Load - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Eidolon** · #1 (**permalink**) 20-09-2006, 19:02

As this problem never seems to occur when eUKHost staff check their servers I thought I'd take a screen cap...

The image is specifically to illustrate the server load which is flashing red in the picture. I must admit the capture isn't hosted on the website hosting affected as the FTP is timing out again. I'm wondering whether quite a few problems I've had are due to the high server load, which is possibly caused from too many website hostings per server.

Appologies if this seems like a rant towards the staff, it's just that unfortunately the problem often tends resolve itself by the time the staff are able to check.

**eUKhost.com** · #2 (**permalink**) 20-09-2006, 19:20

This server has 4 CPU's and you should not worry about load on this server as this server is normal upto the load level of 10. If the load goes beyond 10 then we have to figure out whats wrong with the server but our monitoring system starts making noise as soon as the load goes above 4.

We had some problems with 87.117.200.71 in last 2 days and we had to move some big website hostings from this server to server3. A new server is being setup today so some heavy traffic website hostings would be moved on the new server. We wont allow the load to go above 1 as it becomes huge headache for our monitoring staff to keep on checking running processes on the server all the time.

you should have no questions in your mind about the server or uptime of your website hosting as we take every possible precaution to stand on our uptime guarantee.

**Chris** · #3 (**permalink**) 21-09-2006, 21:45

Mark, Are the statistics for uptime available for us to view please? Although you say we don't need to worry, one of my customers is paricularly spooked at the moment because of recent problems and extended downtime.

Regards
Chris.

**eUKhost.com** · #4 (**permalink**) 21-09-2006, 22:58

Hello Chris,

There's no way for us to make our monitoring tools public but you have many online website hostings which offer monitoring service. If you see any downtime with your website hosting in coming few weeks then we will make a public monitoring tool for you and your customers.

**Chris** · #5 (**permalink**) 26-09-2006, 22:30

OK, thanks. I wasn't aware of the monitoring services but I will try one and see what transpires.

**Chris** · #6 (**permalink**) 28-09-2006, 21:53

My monitoring service (serviceuptime.com) mailed me to say that aruncontrolsystems.co.uk was unavailable at 19:20 last night. Do you have anything on your own records to concur with this?

regards
Chris.

**eUKhost.com** · #7 (**permalink**) 28-09-2006, 22:08

I've just verified uptime of the server and its as follows :-

root@tutor [~]# uptime
22:06:37 up 8 days, 1:14, 2 users, load average: 0.64, 0.67, 0.72
root@tutor [~]#

http service must have been restarted as we installed new shared SSL certificate on the server. Old certificate expired and new certificate was installed on modified hostname of the server. Restart of http service takes 1 - 2 seconds so have your monitoring script to check every 5 mins instead of every second.

**Chris** · #8 (**permalink**) 29-09-2006, 19:15

Hmmm Well I haven't paid the company a subsciption yet - so in fact the monitoring check is only every 30 minutes. So I guess that was just a coincidence to catch the re-boot.

**eUKhost.com** · #9 (**permalink**) 29-09-2006, 20:43

That was just a service restart which completed in 2 - 3 seconds. Reboto is different thing as reboot takes minimum 2 - 3 minutes on a live webserver with active processes on it.

**bccruzer** · #10 (**permalink**) 01-10-2006, 11:32

reboot usually takes 10 minutes on my old host. 2-3 minutes is pretty good, especially if you own a high traffic website hosting.

**eUKhost.com** · #11 (**permalink**) 01-10-2006, 13:19

Reboot takes 10 mins when the server freezes and you need to ask someone to go and put his finger in the rack to recycle power supply. If you reboot the server from command line then it should not take more than 5 mins as a server which takes more than 5 mins to boot has got some serious problem with its drives or hardware.

**bccruzer** · #12 (**permalink**) 02-10-2006, 14:23

serious problems? glad i switched from that host. it might have been the hardware. i knew for a fact that they had purchased a cheap server.

**eUKhost.com** · #13 (**permalink**) 02-10-2006, 20:11

Yep.

Quality of drives, Quality of Network, Quality of CPU, Motherboard and Ram as well as heat decipation fans and SMPS makes lots of difference on a server.

Poor network will always queue processes on the server which will result in overall heating of your CPU and slow response from the server.

Slow drives will result in poor writing speed which would again result in heating of the server.

You can never compromise any part of a server to save cost.

**Chris** · #14 (**permalink**) 18-10-2006, 20:56

My monitoring service tells me at least one of my website hostings aruncontrolsystems.co.uk was down this morning at 06:28. Can you tell me why this happened please?

**eUKhost.com** · #15 (**permalink**) 19-10-2006, 01:10

Change your monitoring script. If you have a reseller account then you should keep on checking service status from your WHM.

monitoring reports of third party software are not genuine as they go down most of the times and we donot authorize them to monitor our servers.

Sorry to be rude on this topic but I dont understand how a school boy can Interview an Engineer.

**Chris** · #16 (**permalink**) 19-10-2006, 20:12

Hi Mark,

Quote:

Change your monitoring script. If you have a reseller account then you should keep on checking service status from your WHM. monitoring reports of third party software are not genuine as they go down most of the times and we donot authorize them to monitor our servers.
Sorry to be rude on this topic but I dont understand how a school boy can Interview an Engineer.

I don't understand your reply at all. Do you remember sending this?

Quote:

Originally Posted by eukhost.com

Hello Chris,

There's no way for us to make our monitoring tools public but you have many online website hostings which offer monitoring service. If you see any downtime with your website hosting in coming few weeks then we will make a public monitoring tool for you and your customers.

The service I am using is only checking at 30 minute intervals, but has now detected two separate outages since the initial major indicents that caused that enquiry. You have informed me that the first outage was only a few seconds in duration. I can only conclude that the monitoring service I am using is either very good, or rather lucky.
The service I am using is serviceuptime.com. They are one of the highest Google ranking service monitors - but you think they are schoolboys? Since you have recommended the use of such a service in the first place I would like to ask which companies you would rather recommend?

It also be useful for you to let me know what your own uptime monitors indicate as lost time on the relevant server during the last month?

many thanks.

**eUKhost.com** · #17 (**permalink**) 19-10-2006, 20:36

None of the services have been down on tutor.eukhost.com from more than 1 month. I have reports from scripts installed on the server itself as well as our inhouse monitoring tool.

We have developed our monitoring software which has been better than any other monitoring software I've seen so far. Next time if you get any such notification from your existing monitoring service provider then you should open your website hosting immediately to see if the report sent to you is legitimate or not.

If you find that report genuine then you should contact our support team immediately and prove the results.

Please donot reply to thread saying that my monitoring software reported downtime. You should contact serviceuptime.com and ask them if they give 100% uptime gurantee for their website hosting or network and are they ready to sign a SLA for that. Once you do that then you wont need to understand what I've written earlier.

**eUKhost.com** · #18 (**permalink**) 19-10-2006, 20:46

Hey Chris,

I am extremely sorry for recommending monitoring website hostings in one of my previous post. I would just like to say that dont worry about any downtime. We care more for our servers and website hostings running on the servers than you do for your website hosting.

You have your website hosting in safe hands and you should not worry about failure of services or downtime.

**Chris** · #19 (**permalink**) 19-10-2006, 20:57

Mark,

I think the relevant server is server3. I would be grateful if you could check again. Given that your general service time is so good you will clearly remember that less than one month ago you have some outages which were approx 2 hours each within a couple of days. You have also admitted to at least one further incident since. (This coincided with the service monitoring report - which gives it credence. )
I would be disturbed to think that these records were not available already.
I was just interested to compare your own information - It is clear you have a great service and many happy customers so I assume you have nothing to hide.