Customer support is above and beyond! - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**ash897** · #1 (**permalink**) 20-10-2007, 15:44

I am a self employed web designer who came across EUK a few months back now.

Ive been a customer for just over 4 months, and I run a Linux VPS to host multiple clients websites.

I had some initial problems and was ready to up-and-move due to a ridiculous amount of down time - my vps would go down all together for hours on end until I got in contact with a member of customer support and had them reboot it!

I had a very stressful few weeks of this - it was normally my customers who 'informed' me that their websites were down! Not good news for my business im sure you can imagine. Anyway, the tech team eventually found out that it was one of my 'neighbors' causing the problems. As the websites were totally unaccessible, and as I couldn't actually reach my control panel to reset the server I personally think that this was in violation of the uptime agreement (99.9%) but there you go. Since they booted that other fool, my VPS has been smooth running ever since

Aside from that, the level of assistance Ive received via the online help messenger has been above and beyond my expectations. On one occasion they even helped in the troubleshooting of the installation of third party software!! In fact, the helpful staff are one of the main reasons why im still here

If your thinking of signing up to a package from EUK, Id recommend it but with one piece of advice - keep an eye on things and if something does go wrong, get onto the online support team and then fire a letter off to the vps admin team to ensure that it gets dealt with!

**jc8654** · #2 (**permalink**) 20-10-2007, 16:06

As you've said from your post, tech support always get to the bottom of what's causing the problem. And for other suggestions and minor problems with things, there is the forum to ask other customers who may have had the same problem.

I personally have a linux reseller account hosting several clients and I can't fault it. Had a few problems a couple of months back with apache not restarting automatically but tech support got it sorted quickly and I have not had one problem since. The technical support here is definitely better than any other host I've used.

**Mehuge** · #3 (**permalink**) 20-10-2007, 17:00

I would also like to thank eukhost support, they have always been extreemly helpful and patient. I have been a customer for about a year and a half.

**WelshTom** · #4 (**permalink**) 20-10-2007, 17:51

I'm glad to see you're happy with the level of service you have received over the past few months

**eUK-Nick** · #5 (**permalink**) 22-10-2007, 08:31

Hello There,

Many thanks for the appreciation of our support & services. We pride ourselves on the level of service we provide our clients with. We have had our fair share of issues, but we have believed in always accepting them & then getting rid of it for ever. All support instances pass through quality checks as well. So we ensure that all replies are genuine & to the point.

The management, the staff & our forum members are always there to take care of things. I am sure you would have very few hassles, if any. Everyone at eUKHost would like to wish you well for your web-design venture

Cheers!

**eUK-Nick** · #6 (**permalink**) 22-10-2007, 08:52

Quote:

Originally Posted by Mehuge

I would also like to thank eukhost support, they have always been extreemly helpful and patient. I have been a customer for about a year and a half.

Thank you so much!

**LoremIpsum** · #7 (**permalink**) 23-10-2007, 17:28

I've never come across a hosting company that is so quick off the mark at support. The fact that the packages are immensely good value makes it a wonderful experience.

For anyone who's had dealings with the "big" guys like Webfusion and Fasthosts, this is a refreshing change.

I recommend eUKHost to anyone who'll listen.

Oh, I'm new on here - so hello, by the way.

**Ryan** · #8 (**permalink**) 23-10-2007, 18:11

Hi There,

Many Thanks for the appreciation and Welcome to the forum

Why don't you introduce yourself in our 'New Member Introductions' forum, meet other members as well as let us know more about yourself.

**eUKhost.com** · #9 (**permalink**) 23-10-2007, 20:18

Quote:

Originally Posted by LoremIpsum

I've never come across a hosting company that is so quick off the mark at support. The fact that the packages are immensely good value makes it a wonderful experience.

For anyone who's had dealings with the "big" guys like Webfusion and Fasthosts, this is a refreshing change.

I recommend eUKHost to anyone who'll listen.

Oh, I'm new on here - so hello, by the way.

Alastair !

Good to see you join our Forum

your good words help us to improve and care more for our customers. Support has to be from both sides. You support us and we will provide top class support in return

**jc8654** · #10 (**permalink**) 23-10-2007, 23:17

Welcome to the forum! We're always happy to help with anything computer related on here (if we can!) and I hope to see you about!