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  UK Web Hosting | Dedicated Server Windows and Linux VPS Forum > Sales > Customer Testimonials

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  #1 (permalink)  
Old 06-06-2007, 21:50
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Default Problem Solved!

I noticed my ASP.NET app that I migrated from another host was showing JavaScript errors when opening the page editor, even though it didn't show this on the other host and the codebase was the same.

After doing some digging I noticed references in the markup to webresource.axd. I wasn't sure what this was at first but it turns out it's a the dummy file ASP.NET uses to refer to scripts it generates through a HTTP handler.

A Google search showed up lots of people having the same problem and all sorts of technical reasons for why it doesn't work.

I logged a support ticket and was amazed to see it was fixed within the hour! I was almost expecting a message saying "sorry that's not something we can fix" after dealing with other hosts.

Well done and thanks for resolving the one thing that stopped my website going live.
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Old 07-06-2007, 13:13
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eUKhosts fantastic support strikes again! The sign of a good host is when its support department solve problems quickly, efficiently and satisfactorily time and time again for different customers .
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Old 13-06-2007, 22:20
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Quote:
Originally Posted by DPS Computing View Post
eUKhosts fantastic support strikes again! The sign of a good host is when its support department solve problems quickly, efficiently and satisfactorily time and time again for different customers .
The problem arises when they tell you a problem has been fixed and assure you it won't happen again only for it to continually happen and then have to raise continuous tickets in order to get fixed.

If someone tells me they have fixed a problem I expect it shouldn't happen again. However, the problem returns between 2-14 days later.

I am frustrated at the minute as the server appears to be extremely unreliable with no explanation of what is causing the unreliability.
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Old 13-06-2007, 23:10
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Virtuozzo mounts your VPS when you use more than alloted resources so you need to check your CPU usage, Bandwidth usage and RAM usage from your Power Panel as well as your WHM.

Everytime when our guys start your VPS then the initial resource usage is low and its not possible for us to keep on monitoring it for days. You should consider a dedicated server for reliability when you have so much problem with a VPS.
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Old 15-06-2007, 07:50
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Yes, that is one of the "problems" with a VPS. eUKhost needs to ensure that you are not using more resources on the VPS than is fair otherwise other accounts that arn't using their full allocation of resources start to have problems with their resources being low through no fault of their own!
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Old 12-08-2007, 00:33
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Quote:
Originally Posted by eUKhost.com View Post
Virtuozzo mounts your VPS when you use more than alloted resources so you need to check your CPU usage, Bandwidth usage and RAM usage from your Power Panel as well as your WHM.

Everytime when our guys start your VPS then the initial resource usage is low and its not possible for us to keep on monitoring it for days. You should consider a dedicated server for reliability when you have so much problem with a VPS.
Just clarifying that it wasn't a problem on my side, but on a previous VPS that I (and some other people) suffered from. It has been replaced and the problems seemed to have disappeared.
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Old 13-08-2007, 13:22
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Quote:
Originally Posted by Latona View Post
Just clarifying that it wasn't a problem on my side, but on a previous VPS that I (and some other people) suffered from. It has been replaced and the problems seemed to have disappeared.
Thanks for including this information

I hope you are a happy customer once again
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