Still dont know - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Bank$** · #1 (**permalink**) 07-03-2008, 09:20

i have been trying to upload a new skin for 2 days now and still cant get it working, i have asked for support on the website, i have gone on the online chat and i even rang up the support number (phone support is bad) and still cant get it working. pointless having a website if i cant get the help to get it working, if i dont get it working by the weekend ill just get my money back i think. heres my forum post if any on knows the answer and can tell me step by step what to do, because im lost.

Help with 2 things please

**eUK-Nick** · #2 (**permalink**) 07-03-2008, 09:24

Quote:

Originally Posted by Bank$

i have been trying to upload a new skin for 2 days now and still cant get it working, i have asked for support on the website, i have gone on the online chat and i even rang up the support number (phone support is bad) and still cant get it working. pointless having a website if i cant get the help to get it working, if i dont get it working by the weekend ill just get my money back i think. heres my forum post if any on knows the answer and can tell me step by step what to do, because im lost.

Help with 2 things please

Hello,

If you can drop me an email to feedback[at]eukhost.com with the exact problem and the resolution you are looking for, I am sure I will be able to get it done for you.

**Bank$** · #3 (**permalink**) 07-03-2008, 09:29

ok thanks, im gonna email u now, hope u can sort it for me

**eUK-Nick** · #4 (**permalink**) 07-03-2008, 10:08

Quote:

Originally Posted by Bank$

ok thanks, im gonna email u now, hope u can sort it for me

I have replied back to you asking for a few details.

**Bank$** · #5 (**permalink**) 07-03-2008, 10:22

ok i have sent u the details

**eUK-Nick** · #6 (**permalink**) 07-03-2008, 10:28

Quote:

Originally Posted by Bank$

ok i have sent u the details

This has been forwarded to the our system administrator. He will reply to your mail once he has resolved it for you.

**Bank$** · #7 (**permalink**) 07-03-2008, 10:47

ok thank you

**eUK-Nick** · #8 (**permalink**) 07-03-2008, 13:16

Hello,

The ticket has been replied to by Nick.J.

He has explained the whole thing in it. To give your a gist, you were probably only uploading the "style" part of the template because of which you were getting the error. Actually when you download the style and extract it, you need to upload all the 4 things namely "imageset", "template", "theme" & "style".

**Bank$** · #9 (**permalink**) 07-03-2008, 13:40

yea i did upload all 4 of them, but i will go and have a look at my emails now

**Bank$** · #10 (**permalink**) 07-03-2008, 13:53

ok finally i have done it!!! i have to upload the .zip file then extract it, i didnt know that, thanks for the help