Quote:
Originally Posted by puzzled94
Just a note to say thanks for the very good service. The support staff know their stuff and most problems are sorted within about an hour of posting.
The only area I would wish to see improved is for staff to say how they solved a problem so that, if it were to happen again, there would be no need to ask support a second time for a solution.
That having been said some support staff do communicate the solution back to the client.
Very good service overall.
|
We welcome comments and suggestions about how we run our services. Besides recognizing the special needs of our users, your views help us to improve our services.
We'll do our best to incorporate changes quickly and continually improve customer experience.
We deeply appreciate your feedback and suggestions - Thank you.