Help, my server is down!

[bgjjbfirefly]

Hi!

I have a web hosting plan with Telivo for my business and for the last few hours have not been able to send and receive emails, get onto my website hosting or get onto Telivo's web site hosting for help.I just keep getting the following error messages in Outlook Express:

The connection to the server has failed. Account: 'English Language Centre Online', Server: 'mail.englishlanguagecentreonline.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0

The server responded with an error. Account: 'English Language Centre Online', Server: 'mail.englishlanguagecentreonline.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Basically what should I do?? Thanks!

[NickJ]

Please try disabling the antivirus software or firewall on your local machine if there any.

If still problem persists, try using the SMTP and POP3 mail server as the IP address of your mail server instead of mail.domain.com or domain.com

Also, you can verify the service/connection status by telnet to respective SMTP and pop3 ports offered by your server's admin.

[da002168]

thanks for the info