Routing Problems for some users

[scm0cam]

I am still getting calls off users saying they cannot access my website hosting.

Have EUKHOST tried contacting NTL on the phone? perhaps on the business numbers?

http://www.ntltelewestbusiness.co.uk...ontact_us.aspx

My traceroute:

Tracing route to muddydragons.co.uk [87.117.234.200]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 10.72.204.1
2 5 ms 5 ms 5 ms cdif-t2cam1-b-v122.inet.ntl.com [62.254.254.145]

3 6 ms 8 ms 7 ms cdif-t2core-b-ge-wan83.inet.ntl.com [195.182.175
.213]
4 10 ms 11 ms 10 ms bre-bb-b-so-030-0.inet.ntl.com [213.105.172.49]

5 141 ms 16 ms 14 ms lee-bb-a-so-110-0.inet.ntl.com [213.105.175.25]

6 55 ms 16 ms 25 ms nth-bb-b-so-100-0.inet.ntl.com [62.253.185.101]

7 160 ms 161 ms 30 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
8 21 ms 19 ms 19 ms 212.250.14.86
9 * * * Request timed out.
10 * * * Request timed out.
11 163 ms 28 ms 45 ms concorde.eukhost.com [87.117.234.200]

[Ben]

Mark has e-mailed NTL about this issue and there is nothing else that can be done until there is a response from them.

Originally Posted by eukhost.com

I have emailed them on all their displayed email addresses. They don't accept calls so there's no other option to reach them directly. If you are a customer of NTL then you can call their support team and ask them to fix this problem.

There's nothing much for me to do unless they respond to my email.

[DPS Computing]

Virgin Media (NTL) are having a few issues across the board at the moment and response times are not that fast (I have had experience recently) so don't expect any really fast solutions from them.

They are having many problems with both their broadband / internet services as well as their TV services.