What would you look for first in a web hosting company? - Page 2 - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**Eidolon** · #21 (**permalink**) 08-06-2007, 21:05

Poor coding?

**eUKhost.com** · #22 (**permalink**) 08-06-2007, 23:05

Quote:

Originally Posted by Joy

I've been with quite a few hosting companies and I've always come across the same problem with all of them. Lack of support/knowledge, downtime and database errors. I've done so many traceroutes I've lost count!

I moved to my current host about four weeks ago and I still experience database errors on a daily basis. What causes that, does anyone know?

They try to run 1000 website hostings on P4's and you start facing MySQL errors as you said. sometimes one single customer overloads MySQL server and all customers on same server face problem due to one customer. There's no automated solution for this problem. Support Team needs to weed out such website hostings to make the server stable.

sometimes poor coding results in memory leakage so one needs to find out database or php scripts responsible for memory leakage and suspend those. till last year we were facing some problem due to spammers on our servers which were getting filled at that time but now we have good automation to get rid of spammers and our fraud detection system deletes orders from those who come with intention to spam.

Only problem that we face this days is due to MySQL overloading and Memory leakage in php scripts. Hopefully we will have automation for this as well in future but right now this 2 problems need manual solution only.

**DPS Computing** · #23 (**permalink**) 09-06-2007, 03:22

Quote:

Originally Posted by flesso

That was around 6 months ago.

They've obviously got wise to the fact of people leaving

.

**Joy** · #24 (**permalink**) 09-06-2007, 06:23

Quote:

Originally Posted by eukhost.com

They try to run 1000 website hostings on P4's and you start facing MySQL errors as you said. sometimes one single customer overloads MySQL server and all customers on same server face problem due to one customer. There's no automated solution for this problem. Support Team needs to weed out such website hostings to make the server stable.

sometimes poor coding results in memory leakage so one needs to find out database or php scripts responsible for memory leakage and suspend those. till last year we were facing some problem due to spammers on our servers which were getting filled at that time but now we have good automation to get rid of spammers and our fraud detection system deletes orders from those who come with intention to spam.

Only problem that we face this days is due to MySQL overloading and Memory leakage in php scripts. Hopefully we will have automation for this as well in future but right now this 2 problems need manual solution only.

Thanks for the explantion, it's a pity my previous hosts didn't take the time to explain that to me

Just out of interest, what would you do if a customer complained about having around 50-70 database errors a day and was getting quite annoyed as their forum/site was unusable to some of their members?

**eUKhost.com** · #25 (**permalink**) 09-06-2007, 11:20

Quote:

Originally Posted by Joy

Thanks for the explanation, it's a pity my previous hosts didn't take the time to explain that to me

Just out of interest, what would you do if a customer complained about having around 50-70 database errors a day and was getting quite annoyed as their forum/site was unusable to some of their members?

If I am informed about the problem then it hardly takes few minutes for me to troubleshoot and make the server stable. Troubleshooting on Linux Servers needs good hands on Architecture of Linux and if you have cpanel on the Linux Server then it becomes quite easy to troubleshoot.

We have good team for windows as well and we have expertise in troubleshooting technical problems on both. Its not that our servers can never face problems but we have ability to handle any sort of problems in less time.

**Joy** · #26 (**permalink**) 11-06-2007, 13:16

Thank you for explaining that

**ste_** · #27 (**permalink**) 11-06-2007, 15:14

i tend too look for a good deal, i like a company to go out of there way to please me... even if it means licking my big toe after jumping up and down in cow pat.

**eUKhost.com** · #28 (**permalink**) 11-06-2007, 15:59

Quote:

Originally Posted by ste_

i tend too look for a good deal, i like a company to go out of there way to please me... even if it means licking my big toe after jumping up and down in cow pat.

We've never done this to any of our customers

Ask for whatever features you need with our products but don't ask for Toe Licking

**DPS Computing** · #29 (**permalink**) 11-06-2007, 18:55

Quote:

Originally Posted by eukhost.com

We've never done this to any of our customers

Ask for whatever features you need with our products but don't ask for Toe Licking

Especially not when its just been in cow pat as well!

**ste_** · #30 (**permalink**) 11-06-2007, 21:56

~~e-friend~~ · #31 (**permalink**) 13-08-2007, 09:28

I prefer host with
1.Active support.
2.Good server uptime.
3.Large bandwidth.
4.Attractive features.
5.Affordable rates.

**daledavies** · #32 (**permalink**) 13-08-2007, 09:55

Two main requirements for this... Reliability and Support.

When I email support I want to be assigned ONE supprt member to deal with my problem, not see a different sig on the bottom of every email. This makes me wonder if Im just being passed around or not.

However if the first requirement it upheld then I should not need support often!

**Peter** · #33 (**permalink**) 13-08-2007, 16:04

Generally, it's a good idea to look into reliability of the host more than the cost. An informed decision taking into consideration a variety of factors such as features, business experience, reputation and reliability in addition to price and package specifications would likely be beneficial when choosing a host.

**paul** · #34 (**permalink**) 14-08-2007, 09:10

Yep, also stability is one of the important thing to be taken into consideration before you choose a host provider.

**DPS Computing** · #35 (**permalink**) 14-08-2007, 16:18

Quote:

Originally Posted by paul

Yep, also stability is one of the important thing to be taken into consideration before you choose a host provider.

Of course. Price should be secondary. Whats the point in paying a cheap Â£10 a year with loads of features when your website hosting is never up?

**swexpert** · #36 (**permalink**) 14-08-2007, 18:26

Quote:

Originally Posted by Joy

Thanks for the explantion, it's a pity my previous hosts didn't take the time to explain that to me

Just out of interest, what would you do if a customer complained about having around 50-70 database errors a day and was getting quite annoyed as their forum/site was unusable to some of their members?

Hello,
There has to be some reason for errors. Mostly it is within the coding or trying to use a feature which is restricted by the host in PHP or mySQL. For example, Import FILE access is usually banned on servers due to security issues but when one runs locally (on their own server) they'd say - "see my code works!". At that point of time you need to have expertise either yourself or of your host to distinguish the cause of the problem.

My views, thought my help some.

Regds
IJ

**DPS Computing** · #37 (**permalink**) 14-08-2007, 22:23

Once the host looks at the code it is normally pretty obvious to them if there is any banned code or functions included in the code and is normally easily sorted with a substitute. That is one of the problems with testing code locally - it always helps if you can test it in the environment you are actually going to host it as it can save you many hours of debugging and heartache!