Internal/External DNS help required...

[roboscorpion]

Hi all,

I have a small problem: when I joined my company, they already had their internal Windows Active Directory domain name set up to the same name as the external web site (which, at the time was hosted by BT). Let's call it "mydomain.co.uk" for now...

I've moved the web site and domain across to EUKhost (Windows servers) and now I'm having trouble with internal network users unable to resolve www-mydomain.co.uk.

Previously, I had a CNAME record in my network's DNS server to point 'www' to BT's hosting IP address. This doesn't appear to work in the same way on EUKHost. Presumably down to the way EUKHost organize their virtual servers, pathnames, etc...

I only need a few records to be resolved to external addresses - those are primarily www-mydomain.co.uk, ftp.mydomain.co.uk and mail.mydomain.co.uk.

Could anyone give me any pointers on how to set up my company's DNS server to make sure these are resolved to the EUKHost servers...?

Thanks in advance,
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(www- used as I'm not allowed to post URLs yet...)

[WelshTom]

Hi there.

I suggest you open a support ticket regarding this issue, as I'm not sure if you have the privelages to change DNS entries yourself.

[roboscorpion]

Originally Posted by eUK-Thomas

Hi there.

I suggest you open a support ticket regarding this issue, as I'm not sure if you have the privelages to change DNS entries yourself.

Just to clarify: it's the set-up of my company's internal DNS server that I need the help with, in order that 'www' gets pointed to EUKHost's servers...

Cheers.

[WelshTom]

Have you got the IP address of the eUKhost server in which you are hosted?

[roboscorpion]

Originally Posted by eUK-Thomas

Have you got the IP address of the eUKhost server in which you are hosted?

Indeed I have; it's: 91.186.30.8.

[WelshTom]

Simply update the www record so that it points to the IP address of eUKhost. You can then update the rest (FTP etc) with the domain name. This should work fine then.

[roboscorpion]

Originally Posted by eUK-Thomas

Simply update the www record so that it points to the IP address of eUKhost. You can then update the rest (FTP etc) with the domain name. This should work fine then.

Ah, that's what I thought, but it doesn't...

Same as it doesn't work if I just enter: http://91.186.30.8/ in my browser. All I get is a Plesk default page, as presumably my own web site is a "sub-site" of this server...

[jc8654]

If you wanted to access the site using the IP address, it would be the address:

http://serverip/~loginusername

I'm still puzzled as to why your're getting this problem. I have my domain down with CNAME as checker-design.com and the A record as the server IP. I am using my own nameservers at ns1.checker-design.com and ns2.checker-design.com mind but that should make no difference..

[roboscorpion]

Originally Posted by jc8654

If you wanted to access the site using the IP address, it would be the address:

http://serverip/~loginusername

I'm still puzzled as to why your're getting this problem. I have my domain down with CNAME as checker-design.com and the A record as the server IP. I am using my own nameservers at ns1.checker-design.com and ns2.checker-design.com mind but that should make no difference..

Just for the record, http://serverip/~loginusername doesn't work for me either...

[WelshTom]

Providing you have updated the DNS server records to reflect the eUKhost IP address, it should work after about 24hours.

What is your domain name that you are trying to set the DNS records for?

[eUK-Martin]

Hello roboscorpion,

It all depends on what name server are you using, if you are using your company's name server then you will need to edit the ZONE on the company's server but if you are using ours then you will can manage the DNS ZONE from the Plesk control panel.

Also http://ip-address/~username will not work on Windows, try this one:

http://ip-address/$sitepreview/mydomain.co.uk/

[roboscorpion]

Originally Posted by eUK-Martin

Hello roboscorpion,

It all depends on what name server are you using, if you are using your company's name server then you will need to edit the ZONE on the company's server but if you are using ours then you will can manage the DNS ZONE from the Plesk control panel.

Also http://ip-address/~username will not work on Windows, try this one:

http://ip-address/$sitepreview/mydomain.co.uk/

Hi Martin,

I'm a bit unsure what you mean by 'what name server you are using'... The internet in general knows about 'mydomain.co.uk' via eUK's DNS servers (win9.eukdns.com & win10.eukdns.com).

My company's PCs are set up to use the internal DNS server as the primary way to resolve name queries. Now, my DNS server needs to know (somehow) that WWW., FTP. and MAIL.mydomain.co.uk should all be directed out to servers on the internet, as that is where those hosts reside. It's the 'somehow' that I'm having issues with, as before, I have been used to simply adding a new CNAME (i.e. 'www') and directing it to an external IP. Now, as we've seen, this doesn't hold true if I point it to eUK's IP of 91.186.30.8...

[eUK-Martin]

Hello,

I got it all wrong at the first look.

Here is what I would suggest: As Thomas said, you will have to add an A record to point www-mydomain.co.uk to point the IP address of our server in your local DNS.

You will not be able to access your site with the IP (that is http://91.186.30.8) but after you point your domain to that IP you will be able to access it with http://www-mydomain.co.uk since there are two completely different methods involved to display the pages through that URLs.

[jc8654]

I didn't see the Windows thing..... Whoops! Automatically assumed it was linux.... Sorry!