Mail Getting Marked as Junk

[flesso]

Mail from my WHMCS and Kayako installations is getting marked as junk by the normal offenders (Hotmail, Yahoo etc). All mail is delivered via a separate SMTP server, but the IPs of the WHMCS, Kayako and SMTP servers all have the correct rDNS set and are included in my PTR record.

So if all the correct stuff is set, why is my mail still being marked as spam?

I've included the raw headers of a message in my Hotmail box below as reference:

X-Message-Delivery: Vj0zLjQuMDt1cz0wO2k9MDtsPTA7YT0w

X-Message-Status: n:0

X-SID-PRA: BluQue Support

X-Message-Info: 6sSXyD95QpXbyP3ApuYGbIfbMz2FiwcMf5C4+UAqU5su6EbnYG 2YN46KXtMIiBkXzOQDBo0E3ZWRsEFxkZwxEw==

Received: from smtp.bluque.com ([38.99.248.178]) by bay0-mc5-f14.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.266;

Tue, 1 Jan 2008 04:40:13 -0800

Received: from smtp.bluque.com (support.bluque.com [91.186.21.208])

by smtp.bluque.com (8.13.8/8.13. with SMTP id m01CVDYI031865

for <>; Tue, 1 Jan 2008 12:31:14 GMT

X-Mailer: Kayako eSupport v3.11.01

X-Priority: 3

MIME-Version: 1.0

Date: Tue, 01 Jan 2008 04:40:10 -0800

Message-ID:

Subject: [#KNS-978730]: wfwfwe

Content-Type: multipart/alternative;

boundary="=_30f127dc79a41c076c1aca45eb41aab1"

From:

Reply-To:

To:

Return-Path:

X-OriginalArrivalTime: 01 Jan 2008 12:40:13.0187 (UTC) FILETIME=[740ABD30:01C84C73]



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Joshua Hold,

Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.



Ticket ID: KNS-978730

Subject: wfwfwe

Department: Support

Priority: Low

Status: Open



You can check the status of or reply to this Ticket online at: http://support.bluque.com/index.php?...ket&ticketid=7

Please do let us know if we can assist you any further,



BluQue

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Content-Type: text/html; charset="UTF-8"

Content-Transfer-Encoding: quoted-printable



Joshua Hold,


Your Ticket has been received and a member of our staff will review it and =

reply accordingly. Listed below are details of this Ticket. Please make sur=

e the Ticket ID remains in the subject at all times.





   Ticket ID: KNS-978730


   Subject: wfwfwe


   Department: Support


   Priority: Low


   Status: Open





You can check the status of or reply to this Ticket online at:
ttp://support.bluque.com/index.php?_m=3Dtickets&_a=3Dviewticket&ticketid=3D=

7">http://support.bluque.com/

Please do let us know if we can as=

sist you any further,





BluQue

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[WelshTom]

Hi.

You went off MSN before I had a chance to speak to you :P

Paste your SPF record here.

[flesso]

SPF Record:

"v=spf1 a mx a:billing.bluque.com a:support.bluque.com a:smtp.bluque.com ip4:91.186.21.208 ip4:85.234.147.122 ip4:38.99.248.178 ~all"

As you can see, all servers involved are mentioned by name and IP address.

[WelshTom]

Which e-mail address does Kayako use when sending these e-mails?

[flesso]

Originally Posted by eUK-Thomas

Which e-mail address does Kayako use when sending these e-mails?

Depends on the department, the emails/departments used are:

Billing: billing [at] bluque.com
Support: support [at] bluque.com
Sales: sales [at] bluque.com

All are real email addresses.. well they have to be...