If they want to move the domain name to another registrar, then we will unlock the domain and will provide
EPP Key for the domain which they are supposed to provide to the new registrar. New registrar will initiate transfer request and the domain will be transferred to new registrar.
If it is .co.uk domain, we will change IPS TAG to new registrar and the domain will be transferred to new registrar once IPS TAG is changed.
Let me know if this is what you are looking for.