403 probs and tickets

**babrees** · #1 (**permalink**) 02-12-2008, 13:10

I have a new vps server with you. I rang tech support with a 403 problem on my sites. They have opened a ticket for me and I received a copy of what they said, but it is not correct to my problem. I went to add a post to that ticket but can't get to it. When I go to my client area it just says there are no open tickets.

The number is AVW-90785-843

**eUKhost.com** · #2 (**permalink**) 02-12-2008, 13:26

Hi,

Our helpdesk is located at support.eukhost.com and this information is included in the welcome email. You can login and check status of your ticket from our helpdesk.

You are most welcome to initiate a livechat and have a word with our vps team directly from our homepage.

**Scott** · #3 (**permalink**) 02-12-2008, 13:49

Hi Jill,

I've managed to isolate the problem by changing permission of "public_html" folder for both the domains.

Both websites are working fine now.

**babrees** · #4 (**permalink**) 02-12-2008, 14:11

Thank you but I cannot log in. I guess that you have to register separately for support area? So I don't know what to register as in order to find the opened ticket.

I tried live chat, Eric answered so I gave my problem, but had no reply or comment back so after over 8 minutes of sitting watching the screen had to go do something else. When I looked at the screen again Eric had finally answered but because I didn't reply he closed the session.

In the meantime I have now had a reply from tech support so am conversing by mail that way.

Guess I will now go register with support as well.

I have to admit I am very concerned as my clients sites are down when the ping points to this new server. I just hope and pray they don't notice!

**babrees** · #5 (**permalink**) 02-12-2008, 14:15

Quote:

Originally Posted by eUK-Scott

Hi Jill,

I've managed to isolate the problem by changing permission of "public_html" folder for both the domains.

Both websites are working fine now.

Thank you Scott but sadly the sites are not working. DNS is jumping back and forth from my old server to new. When a site is pointing to the new server it gives a 403 error. It is NOT just two sites - it is all of them.

**EUKRonan** · #6 (**permalink**) 02-12-2008, 14:28

Hello,

We have checked your sites randomly. Your sites are working fine. We are checking your other sites and will upddate you accordingly.

Your sites are pointing to the new VPS. I have updated you with the same on your support ticket.

--
Regards,
Ronan

**babrees** · #7 (**permalink**) 02-12-2008, 14:30

Nope - I am getting 403 errors on ALL bar the two mentioned - freewebbargains and bedtimebedcentre.

**EUKRonan** · #8 (**permalink**) 02-12-2008, 14:44

Hello,

We have checked these two sites using different networks and browsers. Its working fine all over. It seems to be a cache problem at your end.

Remove your browser cache.

and also do the following

your local machine >> start >> run >> type "cmd" you'll get command prompt >> type the following on your command prompt.

C:\>ipconfig /flushdns

You can reply us in the ticket if the problem still persists. In the mean while we are working on your other sites and will let you know when it is done.

--
Regards,
Ronan

**babrees** · #9 (**permalink**) 02-12-2008, 14:56

Thank you Ronon - Yes - those two sites ARE working ok as I said in my email. However, NONE OF MY OTHER SITES ARE WORKING.

Sorry, don't mean to shout just emphasise. Your tech support who opened the ticket was wrong in that it was only two sites that threw the 403 - it was all of them.

So, to recap...

freewebbargains and bedtimebedcentre are OK
ALL other sites are throwing 403 error

Yes, I flushed dns and yes I am still getting the 403

**EUKRonan** · #10 (**permalink**) 02-12-2008, 15:09

Hello,

Your issue is fixed and all your domains are now working fine. We have checked those using different browsers and network. We have checked twice before posting it here. Please check the same at your end.

We are waiting for your confirmation.

--
Regards,
Ronan

**babrees** · #11 (**permalink**) 02-12-2008, 15:16

All working now! THANK YOU!

**EUKRonan** · #12 (**permalink**) 02-12-2008, 15:48

Hello,

Glad to know that everything is working fine for you. Thank you for your update. Your satisfaction is our Goal. We are here 24/7 to help you. You can catch us on Live Chat or our helpdesk.

--
Regards,
Ronan

**DPS Computing** · #13 (**permalink**) 02-12-2008, 17:13

Glad that your all up and running now Jill. Good luck with your websites

.