Can someone please clarify what we were told by your staff?

[csc2ya]

Can someone please clarify what we were told by your staff?

We are currently having constant problems with the network connection on our semi-dedicated server going down.

We have been into live chat numerous times over the last few days to try and get this sorted out.

We were informed, that the reason our server keeps going down is due to excessive ram usage.

However, one of the things that was suggested to us, was to upgrade to a dedicated server with you, that has 2GB of ram.

I cannot figure that out. If the problem is caused by too much ram usage, then changing to a dedicated server with the same amount of ram that our vps has: Guaranteed RAM 2 GB, would not fix the problem. I would also add that we have a dedicated server with another host that has 2GB of ram, has more programs running, and goes down less often than our vps with you does.

I am not having a go at eukhost (not yet anyway), but I would just like this clarified.

Edit: Just to add to this. The following is the output from the uptime and top commands in ssh:
login as: root
root@wavnetworks.com's password:
Last login: Fri May 16 09:19:34 2008 from host86-151-4-244.range86-151.btcentralplus.com
[root@omega ~]# uptime
12:19:09 up 1 day, 15:47, 1 user, load average: 10.12, 5.44, 2.27
[root@omega ~]# top
top - 12:19:45 up 1 day, 15:47, 1 user, load average: 6.06, 4.96, 2.22
Tasks: 64 total, 2 running, 62 sleeping, 0 stopped, 0 zombie
Cpu(s): 2.3% us, 0.3% sy, 0.0% ni, 52.3% id, 45.0% wa, 0.0% hi, 0.0% si
Mem: 2097152k total, 280388k used, 1816764k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached
PID USER Page Ranking NI %CPU TIME+ %MEM VIRT RES SHR S COMMAND
27777 nobody 16 0 2.0 0:56.33 1.0 145m 20m 5836 S httpd
1 root 16 0 0.0 0:00.09 0.0 4752 608 512 S init
9808 root 16 0 0.0 0:00.40 0.0 3632 560 448 S syslogd
9837 root 15 0 0.0 0:00.00 0.0 2528 392 312 S courierlogger
9838 root 16 0 0.0 0:00.00 0.0 9032 648 524 S authdaemond
9848 root 16 0 0.0 0:00.00 0.1 24792 1968 1424 S cupsd
9849 root 16 0 0.0 0:00.05 0.0 9032 376 244 S authdaemond
9850 root 16 0 0.0 0:00.04 0.0 9032 376 244 S authdaemond
9872 root 16 0 0.0 0:00.42 0.1 21936 1276 864 S sshd
9883 root 21 0 0.0 0:00.00 0.1 6408 1196 988 S mysqld_safe
9906 mysql 16 0 0.0 1:34.05 1.6 124m 32m 4412 S mysqld
9941 root 15 0 0.0 0:01.02 0.3 24916 6208 1280 S chkservd
9953 root 16 0 0.0 0:00.07 0.0 2528 392 312 S courierlogger
9954 root 16 0 0.0 0:00.11 0.0 4684 540 448 S couriertcpd
9960 root 18 0 0.0 0:00.00 0.0 2528 308 240 S courierlogger
9966 root 25 0 0.0 0:00.00 0.0 4684 524 432 S couriertcpd
9971 root 16 0 0.0 0:00.16 0.0 2528 392 312 S courierlogger

Judging by the processes listed in that output, the server is basically sitting idle at the moment, so there is no reason why the load should be that high.

[eUK-Martin]

Hello,

Looking at the top command output that you have provided I do not think that your VM is sitting idle.
If you look at this:

PID USER Page Ranking NI %CPU TIME+ %MEM VIRT RES SHR S COMMAND
27777 nobody 16 0 2.0 0:56.33 1.0 145m 20m 5836 S httpd

This clearly show a httpd process that is running under a user nobody has utilized 20% of your memory... If I simplify this it will sound as, you have a PHP script on your website that is badly hit and eating up your memory.

Can you please let us know the ticket ID so that we can have a look at your server. We can then decide if you really need a dedicated server.

[csc2ya]

I do not currently have a ticket open for this, as it was all done via live chat, the last of which was with NickG. I can PM you the logon details for the server though if you want to take a look.

The problem is that we are losing customers due to the server going down far too often. We have had two customers cancel their service citing reliability as the reason.

[Jack]

Originally Posted by csc2ya

I cannot figure that out. If the problem is caused by too much ram usage, then changing to a dedicated server with the same amount of ram that our vps has: Guaranteed RAM 2 GB, would not fix the problem. I would also add that we have a dedicated server with another host that has 2GB of ram, has more programs running, and goes down less often than our vps with you does.

Semi Dedicated server is not a fully private dedicated server that you own yourself. Semi dedicated server is a separate account on the server that is shared only between 6 clients. Semi-dedicated hosting accounts are setup on a powerful Dual Quad Core Intel Xeon E5420 processors. The servers is having 12 GB DDR2 RAM which ensures that each semi-dedicated account hosted on the server gets at least 2 GB of Guaranteed RAM.

In case of Dedicated Server you will have total control of the server and you can use all the resources of the server. The 2 GB of RAM on Dedicated Server will be for your websites only and it wont be shared with anyone. I would recommend you to go with a Dedicated Server as you will get much better performance on it.

[eUKhost.com]

Hi Craig,

I've sent an email to you. please check and let me know.

[eUKhost.com]

Hi Craig,

One of our senior system admin has optimized your semi-dedicated server and things have changed completely. Load average is below 0.1 and you have more than 80% memory free.

[Rock]

Upgrading the cPanel to the EDGE version makes it consume least amount of resources.
Read more here : NEW! cPanel VPS Optimized

[jc8654]

I had a similar problem a while back. A few things got optimised and the load and RAM usage dropped massively. With cPanel VPS Optimized, it will help even further.