Disgusted with VPS downtime

[neilwhamilton]

Hi There

Over the last 4 days i have been constantly plagued with VPS downtime. I have spent several hours chatting to your support staff via the chat console to no avail what so ever. Dont get me wrong, many are very patient and helpful, however, some seem to not reply and im forced to close the chat session and it does not allow me to post a comment or mail a transcript of these limited conversations. My patience has now run out.

To pay money for a service which has a guaranteed 99.95% uptime to find that im getting embarrassed when im trying to demonstrate a website to others but find in often down is totally unacceptable. This has no doubt put many people off using your company as there preferred webhost. This is a shame as up until recently. I would have recommended you to anyone.

I have been given to concise answer to what is wrong with my VPS or no concrete advice on to how to address this situation with a permanent fix. Can someone please help!!

The Problems
Often i cant access WHM or cpanel. When i get in touch, someone does a tweak, then i can access it for a few hours
Often the site hosted are down,

I get countless automated error messages sent to me via my email but im told this is fine and to ignore them, however they seem to arise when my site is down or i cant access whm

Please Help

Neil

[eukrobert]

Hello Niel,

I am very sorry to hear about your isuses and i will have this matter addressed right away.

Kind Regards

Robert King

[neilwhamilton]

That would be much appreciated. As i said, when everything was up and running, eukhost where a pleasure to deal with.

[James]

Hi Niel,

Following are the logs of your vps which shows that services are getting killed b'coz of memory over usage. The only solution for this is to either upgrade to the higher VPS plan or to optimize your website scripts and databases. With L-VPS-01 plan we provide 384 MB RAM but we have temporarily assigned 450 MB memory to your vps b'coz it was affecting the other VPS on the same node.

Nov 25 04:00:03 EL27 kernel: kill_signal(2747.0): task 00000101c28ce390, thg 0000010212f53700, sig 2
Nov 25 04:00:03 EL27 kernel: kill_signal(2747.0): selecting to kill, queued 0, seq 541, exc 2307 0 goal 173601 0...
Nov 25 04:00:03 EL27 kernel: kill_signal(2747.0): selected 12, signalled 12, queued 12, seq 541, exc 173601 0 red 178900 5292
Nov 25 04:00:03 EL27 kernel: nofork(2747.0): delayed task 00000101d8969590 for 537 msec
Nov 25 04:00:04 EL27 kernel: nofork(2747.0): delayed task 0000010033f11650 for 741 msec

[neilwhamilton]

Originally Posted by James

Hi Niel,

Following are the logs of your vps which shows that services are getting killed b'coz of memory over usage. The only solution for this is to either upgrade to the higher VPS plan or to optimize your website scripts and databases. With L-VPS-01 plan we provide 384 MB RAM but we have temporarily assigned 450 MB memory to your vps b'coz it was affecting the other VPS on the same node.

Hi There

Thanks for your prompt reply. Ive a couple of questions/points.

Ive currently got 1 active moodle site which i use as a learning environment for my pupils and 2 joomla based sites which contain very little content. When i purchased my VPS i assumed that these would be able to run fine as their is no much to the sites and the traffic is very low. Are other users VPS uses much different from mine? Ive no experience in optimizing scripts or databases so if i spend anoth £100 on an upgrade. Would i be guaranteed that the site would have a 99.95% uptime?

Many Thanks
Neil

[eUKhost.com]

Hi Neil,

Upgrade will definitely help to rectify this problem. You will get more RAM after upgrade which will avoid repeating of such problem in future.

[DPS Computing]

Unfortunately when your memory is running out there are only 3 options. One is to upgrade, the second is to reduce content and the third is to optomise scripts.

Although useful software (especially software such as Joomla!) does have a reputation and tendancy to start to like eating your memory. If these Joomla! sites have very little content you may find it easier to design pages yourself to replace Joomla as this would no doubt help with your memory issues.

Hope that helps .

[neilwhamilton]

Cheers for the info. I think i'll remove one of the joomla site and upgrade. However, my sites are back of line again so time for a trip to the help desk me thinks

[EUKRonan]

Hello,

As per our discussion, you can have two separate servers for each of your websites so that the memory on your vps is not used up completely. If you don't want separate servers immediately you can upgrade your plan for better performance. Please send an email to billing[@]eukhost.com with an upgrade request. We will get your VPS upgraded soon after.

--
Regards,

Ronan

[DPS Computing]

Originally Posted by neilwhamilton

Cheers for the info. I think i'll remove one of the joomla site and upgrade. However, my sites are back of line again so time for a trip to the help desk me thinks

No problem. When problems like this start happening my only advice is avoid Joomla like the plague!

Pure XHTML / CSS will work much better, won't use up as much memory and will reduce your headaches from the sound of it .