High Load - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**freeneasy** · #1 (**permalink**) 10-06-2008, 10:04

We have been suffering high server load our VPS Hosting for a short while.

I have been told it is because of another user on the node using the resources.

Alan was great last night and explained everything and assured me it would be sorted.
He said he had optimized the other VPS Hosting and it would not happen again

Today again our members are unable to access the web site hosting at times and when I check the server load is sky high again !!!!

Ronan has just stopped the other VPS Hosting using the server load again and this has brought it back down.

Could someone please tell me when this issue will be sorted permanently as it is getting a little bit annoying?

We have had a fantastic service for many months now but this just seems to be spoiling it.

**Site** · #2 (**permalink**) 10-06-2008, 10:32

Hi,
Just as a note what figure do you class as

Quote:

Originally Posted by freeneasy

load is sky high again !!!!

**freeneasy** · #3 (**permalink**) 10-06-2008, 11:32

It has peaked sometimes at over 14.00

When it is usually between 0.03 and 0.30.

Anything over 3.00 makes whm and cpanel inaccesible and any higher and our web site hosting is un responsive.

**eUKhost.com** · #4 (**permalink**) 10-06-2008, 16:33

Our customer who was overloading node has ordered a new Dedicated Server and we are migrating his VPS Hosting on his Dedicated Server. Things should get back to normal within an hour or two.

**freeneasy** · #5 (**permalink**) 10-06-2008, 17:09

Thanks Mark.

Here is hoping

**freeneasy** · #6 (**permalink**) 11-06-2008, 19:15

After another 5 attempts with support staff, I have reported unusually high load spikes again over the last 24 hours.

I have been told by someone that the other VPS Hosting is migrated, by someone else that the other VPS Hosting has been stopped, by someone else that load upto 3 - 4 is normal( which in fact after it goes above 3.00 for any time the site, whm and cpanel are inaccessible) ( when server load for past 6 months has been between 0.03 and 0.30 and told on a few occasions that optimizing on the other customers VPS Hosting has been done.
After the last chat session with Philip S he stated :

Quote:

Philip S: sir we have done the necessary tweaks to stablize the load on the main server
Philip S: I'm monitoring the server
jim: So the other VPS Hosting has not been migrated to a dedicated server ?
Philip S: we have stoped the other VPS Hosting and notified the client, it will be moved soon to dedicated server

Yet I was told Yesterday :

Quote:

Originally Posted by eUKhost.com

eUKhost.com Our customer who was overloading node has ordered a new Dedicated Server and we are migrating his VPS Hosting on his Dedicated Server. Things should get back to normal within an hour or two.

Could someone please tell me what is been done as this is getting very very frustrating?

*** Edit At 20.53 the server load just shot up to over 11.00 !!!!
This cannot be normal? ***

**eUKhost.com** · #7 (**permalink**) 11-06-2008, 22:30

I had a word with one of our VPS Hosting Team members who was there with you on livechat when load was 11. He mentioned that the Load was there only on your VPS Hosting and load on main hardware node was negligible. You had many Apache connections on your VPS Hosting which were running short of RAM and thats the reason for high load on your VPS Hosting.

Other customer who was overloading node yesterday has been migrated to his Dedicated Server.

**freeneasy** · #8 (**permalink**) 11-06-2008, 23:47

Well here is where the fun starts.

I had one operator telling me today that the load was caused by the third party VPS Hosting that was still on the node, I had another operator telling me that the problem was because a process on the main nod was stuck and he had to kill that process, I had another operator telling me that it was US that was causing the problem possibly due to an attack and the same operator told me that one of the other operator should not have told me what he did say because he was a junior !!!!!!!

6 months of great service, suddenly interrupted.....And no change to our software.........Dont you find this a little odd?

We know ( because of all our initial problems ) That Vbulletin is very server intensive....But why now should all these problems occur Now ? No change to the software and no excessive user use.

As you know I have another VPS Hosting that I am testing for reliability ... And this does not have the problems we are facing !!!!!!

At the end of the day, We are paying for a service that has worked great for 6 months and suddenly is not working great and our members are keeping off the site!
Please help uKhost...We have been more than happy with you up to now......But I will not be fobbed off with different stories every time I log onto support !!!!

Also when I reported the load of 11.00+ our system was delivering a bulk email, ( through a throttled system) That very rarely goes above 2.00 for a limited time !!!!

This is when it was suddenly blamed on us for excessive cpu useage, but if you check back to our early days, we sorted this problem out with the system we employ now !!!!!

This cannot be blamed alone for the usage !!!

**freeneasy** · #9 (**permalink**) 20-06-2008, 20:19

It is good to see we are not the only VPS Hosting users that seem to be having problems.

We have now been told that we need to upgrade plans for extra RAM.
My partner has stated he is against the idea of throwing any more money into the web site hosting for it to remain the same.

What I am finding very hard to understand is why after all this time( when we have no more users on the web site hosting than we usually have ) Do we suddenly need to upgrade?

No changes or upgrades have been made to the web site hosting at all, so why should it suddenly start to use more resources?

I understand our initial problems were the email system, But as i said we overcame that and then had about 4 months of uninterrupted low usage use.

Also as others have stated, we all seem to be given the different excuses and then in the end our sites get blamed and we have to upgrade.

**eUK-Nick** · #10 (**permalink**) 20-06-2008, 20:48

Hello Jim.

We would like to move your VPS Hosting to one of our newest nodes and see how it goes. I am sure that the teething problems which you are having with the load figure and the response time should vanish on the newer nodes given their dual processor.

Please let me know when you would like us to schedule this for you. I am sending you an email with the details.

**freeneasy** · #11 (**permalink**) 20-06-2008, 20:52

Thanks for the reply.

But I am not understanding the 'Teething Problems ' Comment ?

6 Months of trouble free then suddenly 4 weeks of constant problems urely cannot be called teething problems?

**eUK-Nick** · #12 (**permalink**) 20-06-2008, 20:53

Hello Jim,

Have sent you the email. Please get back to us when you can.

**eUK-Nick** · #13 (**permalink**) 20-06-2008, 21:38

Quote:

Originally Posted by freeneasy

Thanks for the reply.

But I am not understanding the 'Teething Problems ' Comment ?

6 Months of trouble free then suddenly 4 weeks of constant problems urely cannot be called teething problems?

Jim,

I have replied to your ticket with the details. We await your approval.

**freeneasy** · #14 (**permalink**) 22-06-2008, 15:50

Just a quick update.

Since the offer of a transfer to a newer nod was made, We have had absolutely no high server loads !!!!!

Just spoke to Malcom on support about another issue, and he said no changes have been made except the ones we knew about that were done whilst still suffering a load problem.

Now the dilemma is, do we stay where we are and monitor the situation, or do we move to the new machine?

**eUKhost.com** · #15 (**permalink**) 22-06-2008, 22:30

Quote:

Originally Posted by freeneasy

Just a quick update.

Since the offer of a transfer to a newer nod was made, We have had absolutely no high server loads !!!!!

Just spoke to Malcom on support about another issue, and he said no changes have been made except the ones we knew about that were done whilst still suffering a load problem.

Now the dilemma is, do we stay where we are and monitor the situation, or do we move to the new machine?

I'll suggest you to wait and see how it goes for next 10 - 15 days. I don't have any explanation as our System Admins have said that nothing has been changed.

**freeneasy** · #16 (**permalink**) 23-06-2008, 13:25

Thanks Mark, received an email from support and have answered it.

We would be happy to sit and monitor the situation over the next 10-15 days as it would be easier for us ( and obviously yourselves) for us to stay where we are.
Also we do realise that when we renew the account we will be better off upgrading to a higher package.

Thanks again to all concerned for the great efforts shown to help us.

Jim

**eUKhost.com** · #17 (**permalink**) 23-06-2008, 15:19

Quote:

Originally Posted by freeneasy

Thanks Mark, received an email from support and have answered it.

We would be happy to sit and monitor the situation over the next 10-15 days as it would be easier for us ( and obviously yourselves) for us to stay where we are.
Also we do realise that when we renew the account we will be better off upgrading to a higher package.

Thanks again to all concerned for the great efforts shown to help us.

Jim

You are welcome, Jim

**billreilly** · #18 (**permalink**) 25-06-2008, 18:13

Hello:

I have been having a similar problem with my VPS Hosting since about a month ago (see ticket #HMX-60094-617 fom 16 May)... I was told that there is nothing wrong but there definately is something wrong...

I have an app on the VPS Hosting which downloads weather data several times a day... this process takes about an hour and a half... but recently sometimes (1 out of every 5 times or so) it takes forever for these files to download... if I check the Windows Task Manager it shows very high CPU usage (anywhere from 30% to 70%)... under normal conditions the CPU usage shows less than 10%...

If i run the same batch job on my local machine it all runs fine (and with a much slower internet connection), so i know the problem is on the VPS Hosting side...

I was originally told that a renegade VPS Hosting on my Dedicated Server was using all the resources and that they would stop it, which they did, and it all went back to normal... but the problem seems to be happening all the time now...

Can SOMEBODY take this seriously and look into it?... PLEASE...

Bill Reilly