Issue with Virgin users

**paulmann** · #81 (**permalink**) 18-02-2009, 17:43

It's still doing my head in. I'm trying to demonstrate a new site to a client but all day it just keeps stopping and they are not impressed. I have tried tracerts during the "outages" and they all seem to get through to cambridge server so I don't think it is vm. If this keeps happening I'll have to get my client to move to a different provider.

Please can someone sort it out. I don't care if it is eukhost or vm. It is eukhost who is going to lose out in the end.

eUK-Martin · #82 (**permalink**) 19-02-2009, 05:30

Hello,

Can you please let us know if you have any ticket for this problem, as the information here is not sufficient to start the investigation to know if the problem is with the ISP or not.

**paulmann** · #83 (**permalink**) 19-02-2009, 07:15

I shall raise a ticket now. Didn't bother before because when I requested assistance through live chat was told that it was a vm problem not eukhost.

**paulmann** · #84 (**permalink**) 19-02-2009, 10:02

Had a reply to the ticket. As far as eukhost is concerned everything is fine. There must be some way to find out what the problem is and, more importantly, fix it.

**Arranf** · #85 (**permalink**) 19-02-2009, 16:27

My issue has not been addressed.

**eUKhost.com** · #86 (**permalink**) 19-02-2009, 22:44

Quote:

Originally Posted by Arranf

My issue has not been addressed.

Hi,

There's nothing much we can do to get this problem sorted. We have communicated with Virgin for many times now and they are reluctant to fix this problem which exists on their end. You will need to call them and ask them to fix this problem.

**Arranf** · #87 (**permalink**) 19-02-2009, 23:02

Talking to Virgin is like talking to a brick wall.
I think I'll just switch internet providers, loosing sales is the only thing they seem to understand.

**eUKhost.com** · #88 (**permalink**) 20-02-2009, 23:03

Quote:

Originally Posted by Arranf

Talking to Virgin is like talking to a brick wall.
I think I'll just switch internet providers, loosing sales is the only thing they seem to understand.

We have asked our Network Engineers to look into this many times now. They get frustrated when we ask them same thing again and again. If there was any solution on our end then it would have been implemented by now. Virgin customers in some part have absolutely no problem which proves that this problem resides on Virgin DNS servers or something else.

**Arranf** · #89 (**permalink**) 21-02-2009, 09:11

Quote:

Originally Posted by eUKhost.com

We have asked our Network Engineers to look into this many times now. They get frustrated when we ask them same thing again and again. If there was any solution on our end then it would have been implemented by now. Virgin customers in some part have absolutely no problem which proves that this problem resides on Virgin DNS servers or something else.

I meant switch Virgin not you :P
As far as I can see from other peoples responses you're the kind of company that looks after it's users.

**eUKhost.com** · #90 (**permalink**) 21-02-2009, 16:40

Quote:

Originally Posted by Arranf

I meant switch Virgin not you :P
As far as I can see from other peoples responses you're the kind of company that looks after it's users.

Yes.

We love to help our customers and we try our best to keep our customers happy. We are willing to work with Virgin to get this problem sorted, but there is no way we can communicate with their Network Engineers.

eUK-Martin · #91 (**permalink**) 22-02-2009, 04:27

Any large organizations like Enom, Trend Micro, Virgin etc.. has this problem to ignore all the complains that does not relate to the quality of their products and specially for those who are not their customers.. We have to just pull out the guns to explain them what has gone wrong at their end.

With Virgin they simply say that the problem is not in their network and when our engineer put all his efforts to explain them the situation they will just utter "hmmm.. send us an email and we will have a close look..." and we are back where we started from...

**EukSteve** · #92 (**permalink**) 22-02-2009, 10:18

Quote:

Originally Posted by eUK-Martin

Any large organizations like Enom send us an email and we will have a close look..." and we are back where we started from...

Mostly they will reply you after 24 hours stating "one of our engineer will update you shortly" They are least bothered to resolve your issue instead you are directed to the complaint form when ever you call them..

Rock · #93 (**permalink**) 22-02-2009, 10:19

Quote:

Originally Posted by eUK-Martin

Any large organizations like Enom, Trend Micro, Virgin etc.. has this problem to ignore all the complains that does not relate to the quality of their products and specially for those who are not their customers.. We have to just pull out the guns to explain them what has gone wrong at their end.

With Virgin they simply say that the problem is not in their network and when our engineer put all his efforts to explain them the situation they will just utter "hmmm.. send us an email and we will have a close look..." and we are back where we started from...

Yep I get your frustration on this. We recently had a very bad experience with Enom & it caused us problems with one of our Windows shared hosting servers