Mail Server issues

[tekkno]

I make no apologies for forgetting to introduce myself, i have had two days of two sides passing the buck.
Last week the domain aceticket.co.uk was sending and recieving email without a problem. It all stopped on Saturday.
My registrar is dyndns and my dns entries are pasted below from the email from support this afternoon:-

I am unsure why that error was recieved as we are properly returning
queries for your domaain and its records.

;; QUESTION SECTION:
;aceticket.co.uk. IN A

;; ANSWER SECTION:
aceticket.co.uk. 60 IN A 78.129.170.40

;; AUTHORITY SECTION:
aceticket.co.uk. 85051 IN NS ns1.mydyndns.org.
aceticket.co.uk. 85051 IN NS ns5.mydyndns.org.
aceticket.co.uk. 85051 IN NS ns4.mydyndns.org.
aceticket.co.uk. 85051 IN NS ns2.mydyndns.org.
aceticket.co.uk. 85051 IN NS ns3.mydyndns.org.


;; QUESTION SECTION:
;aceticket.co.uk. IN MX

;; ANSWER SECTION:
aceticket.co.uk. 2796 IN MX 10 mail.aceticket.co.uk.

However your mail server seems to be working incorrectly. When
attempting to send a test call ahead I can not properly perform the call
aheads due to each address I am setting with the MAIL FROM: command
returning as a SPF look up error. The two addresses I tried both have
valid SPF records.

mail from:
451 SPF lookup failure (#4.3.0)
mail from:
451 SPF lookup failure (#4.3.0)

dyndns.com. 84767 IN TXT "v=spf1 mx/24 ptr
ip4:63.208.196.0/24 ip4:204.13.248.0/22 a:lists.dyndns.com
ptrpensrs.net includeutbound.mailhop.org ~all"

google.com. 300 IN TXT "v=spf1
include:_netblocks.google.com ~all"

I would contact your mail administrator regarding this issue. As I can
not set a valid MAIL FROM address I can not test to see if your server
will accept mail to sales@aceticket.co.uk. I also noticed your server is
running extremely slow at the moment and would take up to a few minutes
for me to get a response from a command.


So, several hours of "live chat" later and the nameservers are:-

ns1679.ukVPS Hostinghosting.com

ns1680.ukVPS Hostinghosting.com



We are still at an impasse.

My simple solution is to pack up my bags and go home but i am a glutton for punishment!
Anyone able to help?

For the porpose of clarification, the domain is registered elsewhere, somewhere other than euk.
Thanks for any help anyone can give.

graham.

[tekkno]

From a friend:

As you noted, changing the nameserver delegation is unrelated to the
mail issues you may be having. When attempting to communicate with your
server via Telnet on port 25, it simply hangs and does not provide a 220
SMTP header acknowledging the connection and readiness to receive
commands. You will need to check the server configuration to determine
why it is not responding properly.


I am getting extremely cross now as i am starting to look like a fool!

graham.

[eukSam]

Hello,

We have replied to your ticket opened on the helpdesk. Please check the ticket & reply back.



Regards,
eukSam

[tekkno]

There were LOTS of tickets, none of them much use. This from dyndns:

They should be able to inform you of the hostnames for your mailservers.
Unfortunately, this is not really something we can help you with; at
this point, all you need to do is set your MX records to the proper
hosts, and you should be able to receive mail. Again, if they cannot or
will not make this change for you, you need to escalate to someone else
at their company that can provide this information.

You need to call them, tell them in no uncertain terms that you are
using third-party DNS, and that they need to provide the mailservers to you.

If you need more help, please let me know.

My solution is to host the email elsewhere and i am quite disappointed at the quality of service frankly.

the IP address (and i paid for extra for thi very reason) should have sufficed.

graham.