Massive downtime over past 48 hours

[naheemzaffar]

Hi,

Over the past 24-48 hours, my VPS has now been down 4 times that I am aware of, for a few hours each time (ranging between 2 and 8 or so).

Apparently there is come corruption or so in the datacenter.

While that may be the case, I would expect the problem to be fixed once the server is abck up, not have intermittent downtime - a customer even predicted when the next downtime would occur!

So, is this usual? if not, how long does it take for such things to get fixed?

I have asked on the technical chat and rang in, and was told different things - "we are aware of the problem", "There is a quota problem", "The filesystem is corrupted", "it will be fixed within a couple of hours" etc etc... no real consistent answers as it has been over a day since this stuff started.

I moved to eukhost from 1ad1 as my they were inadvertently blocking virgin media users for over 10 days and would still not admit that there was a problem.

Reading the reviews, I expected better here.

/rant over

Secondly, if this is a major thing affecting many accounts as the advisors seem to imply, how come there is no notice available informing the masses of the problem?

[eUK-Nick]

Hello Naheem,

There was a failure even with the restoration process which we initiated on this node. Infact we had multiple issues coming up in this process. This is what led to further delays. At this time, even as I write in, a new server is being setup on which virtuozzo is being installed. Once this is done, the backups will be restored. Appropriate compensation will be given to customers.

However, at this time, we are concentrating our efforts to get the node up and working as quickly as possible. We deeply regret the inconvenience caused and the delays which have happened.

[naheemzaffar]

Thanks for the info.

Must be pretty bad on your end when multiple things go wrong. I can understand that.

It's just ultra frustrating as I only recently moved to eukhost from 1and1 after over 10 days of downtime and troubles and my clients/users are shouting at me. Just passing on the favour. :P

[eUK-Nick]

Hello,

The node setup is almost done fully. Restoration should begin very soon.

[eUK-Nick]

Hello,

The restoration of data has been started now.