NOT at all a happy bunny :(

[shrek1609]

I have experienced such a high amount of problems with EUK hosting with both VPS Hosting and Dedicated hosting... I am now at my wits end and have just sent this email off to their feedback email address...

I won't go into the individual problems as the email explains most of it, suffice to say unless i receive satisfactory responce to this email i will be moving my website hosting to another hosting company...

I will keep you informed of the outcome...

F.A.O Nick G

I am writing this email with reference to our recent conversation on your live support...

My registered email is: ******************
My Dedicated IP is: Primary IP Address: ***************
My VPS Hosting IP is: IP Address: *****************

I was recommended to EUK Hosting by a good friend of mine, however since i have been with you i have experienced a stream of problems with your web hostings...

My dedicated server started off as a VPS Hosting and i experienced alot of downtime problems, in the end they put it down to my website hosting creating a vast amount of temp files... I was told there was nothing could be done about this and i would HAVE to upgrade to dedicated... Knowing very little about hosting i trusted what you were saying to me and upgraded to Dedicated...

I then discover that all you would needed to have done to solve the problem on the VPS Hosting was to set up a daily cron to delete the temp files... After a long argument with one of your representitives i was offered a £10 monthly credit against my dedicated... Again there were problems with the dedicated to start with, which led me to take out a sms alarm call if the web site hosting went down, this is set up with *******************

On my new VPS Hosting you have set up a cron to delete these temp files daily, dispite originally being told by 3 of your tech guys that it is NOT possible to do this on VPS Hosting...

Since setting that up i have experienced zero downtime with my dedicated, so i decided that i would take out another VPS Hosting hosting for my new site... This seems to have proved to be a big mistake, the amount of downtime i have had since sending my website hosting live two weeks ago has been horrendous. Each time i have contacted support i have been guaranteed that the problem was fixed, on the second day of my website hosting going live there was a 7 hours downtime, followed by numerous downtimes, fortunetly most happened while i was online and was able to get it solved quickly by support...

The other night you suspended my VPS Hosting account for supposedly high memory usage yet there were very few people online on my website hosting, upon contacting support you reactivated it instantly... My web site hosting is totally text based and normally the server load is very low... It seems everytime i contact support when the web site hosting goes down i am told its a different problem... As i am writing this i am also talking to another webmaster who has hosting with you (VPS Hosting) and he has experienced the same problems as i have and the same excuses... He was also told his memory usage was too high dispite having the same number members online he has had for the last 6 months... This leads me to believe there is some technical problem...

A friend who had less problems with his hostings than i have experienced was offered a dedicated server upgrade for free (*******************). yet all i have been offered is a credit of £10...

I was looking to upgrade the VPS Hosting to dedicated but with the amount of problems i have experienced with you. I am considering moving my website hosting to another hosting company...

I hope you look into the amount of problems i have had since taking my hosting with you and make a decent offer to compensate for the amount of problems i have experienced and renew my confidence in EUK as a hosting company...

Hope to hear from you soon.

**********

[eUK-Nick]

Hello Kevin,

Your email has been received and I am looking into it. I would request you to give me sometime to follow-up. Eukhost has always treated all customer complaints seriously and taken necessary steps to ensure their satisfaction.

However, its hardly sometime since you put in the email. To be able to get back to you with full details, you have to afford me some time. Thank you.

[shrek1609]

I appreciate what you are saying about me having only just sent the email to you, this is quite correct but there are many issues i have had that i have never received a satisfactory answer to... The main answer i get is its fixed now and won't happen again, yet next day or day after the web site hosting is down again...

I was also advised by another EUK customer to bring these issues to light on the forums as senior staff tend to get involved in rectifying the issues...

[eUK-Nick]

Hello Kevin,

I have replied to your email. I have addressed all your concerns. Please reply back when you can.

[shrek1609]

Thank you for the reply nick...

Nick has offered me a free upgrade to L-VPS Hosting-03 (it does seem strange that someone who had experienced lesser problems than i have experienced gets offered a free dedicated upgrade though) However i have accepted the offer and am willing to see how things go... If i continue to have problems then i feel i will have no choice but to move to another hosting company... I can not afford for my website hosting to experience the amount of downtime i have had with EUK...

[freeneasy]

Well it IS good to see that eUK have sorted another VPS Hosting users problems out.

Ironically the 2 users that I referred to eUk have both had problems and had them sorted by free upgrades.

And Me......The one that got them here has still got problems


Oh well here is hoping.

[eUKhost.com]

Originally Posted by shrek1609

A friend who had less problems with his hostings than i have experienced was offered a dedicated server upgrade for free (*******************). yet all i have been offered is a credit of £10...
**********

Hi Kevin,

Your friend has got a Windows VPS Hosting plan and he pays full amount for his Windows VPS Hosting without any sort of discount. You need to get this clarified with your friend as such misleading information will spoil our Business relationship and our other customers will start making demands for free Dedicated Servers by posting similar complaints on forum.

I would like to know what problem you have had with the Dedicated Server as I'm not able to see any tickets on our helpdesk for your Dedicated Server.

Problem that you experienced today was due to failure of power bar in a Rack hosting some of our VPS Hosting nodes and this was rectified immediately once we managed to replace the troubled power bar. We rely on our NOC staff when such incidences occur and it takes some time for our livechat staff to know what exactly went wrong with respective node. Initially they thought it was a network problem, but they managed to figure out that it was the power bar that had failed.

If you have any sort of problem with any of your VPS Hosting's or the Dedicated Server then you are most welcome to contact me over here or message me on MSN or open a ticket for me in sales department.

I hope I have addressed all your concerns and I will wait to hear from you as I wish to know why your friend gave misleading information to you.