Policy on downtime - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**danwednesday** · #1 (**permalink**) 10-04-2008, 11:45

Hi,

EUKHost offer a 99.95% uptime guarantee. What period does this cover (i.e. is it per day/week/month, or averaged out over a longer period)? What happens if this isn't attained? The only reason I ask is because after complaints from clients about periods of downtime on my VPS I've set up a monitoring service, which has reported only 98% uptime over the past 4 days.

I've put in an email about this to support so my personal issue should be being dealt with, but I just wanted clarification on the downtime policy so that it's clear to all.

Thanks guys...

**jc8654** · #2 (**permalink**) 10-04-2008, 14:39

I'm presuming it will be per month but don't quote me on that...

**WelshTom** · #3 (**permalink**) 10-04-2008, 14:46

I second that.. it's probably monthly, although you'll have to wait for a staff member to reply for confirmation

**jc8654** · #4 (**permalink**) 10-04-2008, 14:48

And that may not be on each service. It could be to do with the VPS being "up" even if one service e.g. email is down. A staff member will be a long to clarify though.

**eUKhost.com** · #5 (**permalink**) 10-04-2008, 17:02

Monthly Uptime Guarantee

There's no uptime Guarantee for individual services. Uptime guarantee is for all services combined.