Problems with Sky customers

[artesea]

I've just created an account for a friend on one of my VPS and they are unable to access either the main site on the VPS or their account I've created.
Their IP address is 90.200.2xx.xxx which rDNS to sky.com
Anyone aware of any issues with others on Sky, or any tests I can get them to try (although they aren't the most technical).

Thanks

[Rock]

Originally Posted by artesea

I've just created an account for a friend on one of my VPS and they are unable to access either the main site on the VPS or their account I've created.
Their IP address is 90.200.2xx.xxx which rDNS to sky.com
Anyone aware of any issues with others on Sky, or any tests I can get them to try (although they aren't the most technical).

Thanks

Hi Ryan,

There are no such reported issues about Sky.com customers having problems accessing our network. You might want them to have ping & traceroute/tracert commands run from their local machines/network to your VPS's IP & provide us with the result.

To make it more viable, they need to do this:

On their local machine (hopefully Windows OS)

To Ping: Click on Start > Run > type in CMD press enter, a black console window will open, type in "ping 87.xxx.xxx.xxx". (Where 87.xxx.xxx.xxx is your VPS's actual IP address)

To Tracert/Traceroute: Click on Start > Run > type in CMD press enter, a black console window will open, type in "tracert 87.xxx.xxx.xxx". (Where 87.xxx.xxx.xxx is your VPS's actual IP address)

Once done, copy the results & send them to us at vps@eukhost.com. We'll be able to check exactly where their connection is being dropped.

[artesea]

Turns out ldf had blacklisted them after they had failed to successfully login.
Have sorted it all now.

[Rock]

Originally Posted by artesea

Turns out ldf had blacklisted them after they had failed to successfully login.
Have sorted it all now.

Glad to know that the problem has been sorted.. Good luck & have a nice weekend..