SHH Problem - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**vivaciti** · #1 (**permalink**) 14-06-2008, 10:16

Hi, tried to log on live chat, but your all busy and I have to go out.
so this is my live chat comment, can anyone shed some light on it, is there anything I should do, or just try live chat a little later on?

It's not urgent so thought a post here may point me in the right direction.

Hi, after speaking with one of you chaps this morning you gave instructions on how to download our daily backups, but when I try to download or even list the contents we get /bin/ls: .: permission denied

Cheers
Karl

**WelshTom** · #2 (**permalink**) 14-06-2008, 10:18

This'll be due to the type of shell access which you have been issued. You'll need to contact eUKhost to get this issue resolved.

**eUK-Nick** · #3 (**permalink**) 14-06-2008, 10:30

Quote:

Originally Posted by vivaciti

Hi, tried to log on live chat, but your all busy and I have to go out.
so this is my live chat comment, can anyone shed some light on it, is there anything I should do, or just try live chat a little later on?

It's not urgent so thought a post here may point me in the right direction.

Hi, after speaking with one of you chaps this morning you gave instructions on how to download our daily backups, but when I try to download or even list the contents we get /bin/ls: .: permission denied

Cheers
Karl

Hello Karl,

We suddenly had a rush of chats going into double digits all at once because of which a couple of them got dropped. Unfortunately yours was one. Your SSH issue can be fixed very easily. This will be rectified shortly for you.

**eUK-Scott** · #4 (**permalink**) 14-06-2008, 12:26

Hi Karl

I am not sure how you are downloading the daily backups. What i can do is, create a separate hosting account for backups and change the path in whm backup configuration. So you can download all backups using FTP easily.

Let me know if this is convenient for you?

**vivaciti** · #5 (**permalink**) 14-06-2008, 18:07

Scott, that sounds like a plan to me, then I can automate an FTP script when we get the notification email that the backups have completed.

As always you guy think of everything

**eUK-Scott** · #6 (**permalink**) 15-06-2008, 13:01

Karl,

This has been done. I have sent the details in PM.

Enjoy

**vivaciti** · #7 (**permalink**) 15-06-2008, 20:04

Scott,
Thank you very much.
Will these overwrite or will they cumulate?

**eUK-Scott** · #8 (**permalink**) 19-06-2008, 13:00

Karl,

New backup will overwrite the existing backup.