Unreliable Windows VPS - UK Web Hosting | Dedicated Server Windows and Linux VPS Forum

**FCP** · #1 (**permalink**) 19-01-2008, 23:42

Is it just me of does anyone else have reliability issues with their Windows VPS Hosting? It feels like I am logging problems several times a week. Before I signed up to this service everyone on these forums were saying how reliable this host was. Looking back at the number of calls I have logged and the number of times I have used the online support, I am not sure I made the right choice. Why do support seem happy to simply restart the VPS Hosting and then say, Fixed! Then a few days the later the same thing happens again and guess what they do? They reboot the VPS Hosting and fix it again!

Now it has been requested that i have the VPS Hosting rebiuld. The only problem i have with this solution is i have been though this before and it obviously made little differance.

Could it be that the VPS Hosting software is the problem? I am at my wits end now and looking around at reviews of other UK Windows VPS Hosting providers. I moved to from shared hosting to this VPS Hosting and i thought it was going to be a step up. I may have been wrong.

**t6consultancy** · #2 (**permalink**) 20-01-2008, 00:02

Mine has worked very well, I have been a new customer for 3 weeks.

My uptime has been 100% so far, I use a third party monitoring company the checks the server every 60 seconds.

I may nor use it the way you do and have not used all the features.

What doesn't work out of curiosity.

**eUKhost.com** · #3 (**permalink**) 20-01-2008, 00:10

Quote:

Originally Posted by FCP

Is it just me of does anyone else have reliability issues with their Windows VPS Hosting? It feels like I am logging problems several times a week. Before I signed up to this service everyone on these forums were saying how reliable this host was. Looking back at the number of calls I have logged and the number of times I have used the online support, I am not sure I made the right choice. Why do support seem happy to simply restart the VPS Hosting and then say, Fixed! Then a few days the later the same thing happens again and guess what they do? They reboot the VPS Hosting and fix it again!

Now it has been requested that i have the VPS Hosting rebiuld. The only problem i have with this solution is i have been though this before and it obviously made little differance.

Could it be that the VPS Hosting software is the problem? I am at my wits end now and looking around at reviews of other UK Windows VPS Hosting providers. I moved to from shared hosting to this VPS Hosting and i thought it was going to be a step up. I may have been wrong.

Hello Phillip,

Your windows VPS Hosting is hosted on our old x3210 Servers and performance of this old servers have dropped recently. We have planned to phase out all x3210 nodes and we have some new Dual Quad Core Xeons coming by the end of this month which will replace all old x3210 nodes. IP addresses for all old VPS Hosting's will change but that should not make any problem for customers as the performance of your VPS Hosting will improve a lot.

If you want, you can get your VPS Hosting moved right now to one of our new nodes getting filled now. you can open a ticket with our VPS Hosting team to get this done.

**jc8654** · #4 (**permalink**) 20-01-2008, 00:13

I wonder if it could be something to do with resources. If you can outline more of what's going on we might be able to say more about the problem.

As you can see, most people don't have any problem with their VPS Hosting so it could be interesting to work out what might be causing the problem.

**eUKhost.com** · #5 (**permalink**) 20-01-2008, 12:19

Quote:

Originally Posted by jc8654

I wonder if it could be something to do with resources. If you can outline more of what's going on we might be able to say more about the problem.

As you can see, most people don't have any problem with their VPS Hosting so it could be interesting to work out what might be causing the problem.

our old VPS Hosting's in 78.129.*.* and 87.117.*.* network are facing some problems as the VPS Hosting's are running slow on those. We replaced few nodes last week with new high specification Dell Servers and 4 nodes have been replaced today.

We will phase out all old x3210 node in next couple of weeks.

**eUK-Nick** · #6 (**permalink**) 21-01-2008, 00:57

We will send out a notification email to all customers who are on the old X3210 nodes with the details of the migration in the coming few days. We will most probably schedule the migrations on week-ends as the load on the nodes is the least.

**cbjroms** · #7 (**permalink**) 21-01-2008, 09:49

I have had a windows VPS Hosting since May 2007 and for the first six months it was being used to host a website hosting that was under development and there were very few problems.

Since the website hosting went live in December, I too have spent a enormous amount of time with Technical Support. Included in this period has been the move to a semi-dedicated server because the basic VPS Hosting could not cope with ms sql.

I knew nothing about website hosting and web servers 6 months ago but now feel a great deal more knowledgeable. It does seem that the slightest change or glitch can upset the performance of the windows server, let alone attempts to gain unauthorised access.

I would make the following observations:

a) However good the technical support from Eukhost it is vital that we, as customers, have a reasonable degree of knowledge. A source of advice on the basics would save a great deal of time and frustration.
b) There is very little technical information discussed on the forums and yet we are probably all trying to overcome the same sort of problems. Should we share more?
c) When I raise a support ticket it is very rarely that it has been properly read and the problem understood.
d) There are some superb Eukhost people on Livechat and if you catch one of these then the service is absolutely superb. There are others who take ages dancing around a problem then just tell you to put a ticket in. If you don't pick your chats carefully then you can spend hours waiting and nothing happens.
e) The service from Eukhost depends, of course, upon individuals and we all have good & bad days. Nobody can relieve us, as customers, of the need to be fully involved in our web servers, checking perofmance and chasing corrective action. I had expected to be 'hands-off' but now realise that my expectation was totally unrealistic.

I would be interested in the views of others.

Chris

**DavidAllen** · #8 (**permalink**) 21-01-2008, 10:42

Chris - Agree - see my comments in red

Quote:

Originally Posted by cbjroms

I have had a windows VPS Hosting since May 2007 and for the first six months it was being used to host a website hosting that was under development and there were very few problems.

Since the website hosting went live in December, I too have spent a enormous amount of time with Technical Support. Included in this period has been the move to a semi-dedicated server because the basic VPS Hosting could not cope with ms sql.

I knew nothing about website hosting and web servers 6 months ago but now feel a great deal more knowledgeable. It does seem that the slightest change or glitch can upset the performance of the windows server, let alone attempts to gain unauthorised access.

I would make the following observations:

a) However good the technical support from Eukhost it is vital that we, as customers, have a reasonable degree of knowledge. A source of advice on the basics would save a great deal of time and frustration. Totally agree - running a website hosting and looking after the hosting are not trivial tasks - the knowledgebase articals and tutorials are a useful first port of call
b) There is very little technical information discussed on the forums and yet we are probably all trying to overcome the same sort of problems. Should we share more? Probably - I notice that more posts containing basic information are appearing - I see flesso has put one up about reseller hosting yesterday for exampe - more please
c) When I raise a support ticket it is very rarely that it has been properly read and the problem understood. Yes - sadly this is true. I find it best when you can clearly explain exactly what you want done
d) There are some superb Eukhost people on Livechat and if you catch one of these then the service is absolutely superb. There are others who take ages dancing around a problem then just tell you to put a ticket in. If you don't pick your chats carefully then you can spend hours waiting and nothing happens. Agree - but I guess with any organisation there are knowledgable people and those who are still learning - customers included
e) The service from Eukhost depends, of course, upon individuals and we all have good & bad days. Nobody can relieve us, as customers, of the need to be fully involved in our web servers, checking perofmance and chasing corrective action. I had expected to be 'hands-off' but now realise that my expectation was totally unrealistic. True - it can be hard work at times

I would be interested in the views of others.

Chris

**flesso** · #9 (**permalink**) 21-01-2008, 11:04

Just to drop this comment in:

The post I put up yesterday is a copy of one that I wrote in the blog. There are some more like it which I have written on the blog; although the knowledgbase is a good source of information, more technical information on a wider range of subjects is available from the blog, http://blog.eukhost.com.

**eUKhost.com** · #10 (**permalink**) 21-01-2008, 14:39

Performance of Windows VPS Hosting's starts degrading after 8 - 12 months and there's no solution to this problem. We need to keep on replacing old servers with new servers and one cannot avoid this. We are now aware of this problem so we have setup our IP subnets in a way to allow server migrations without changing IPs of the VPS Hosting's.

We are replacing some of our old x3210 nodes with new Q6600 nodes and some Dual Quad core Servers from Dell. New Dual Quad Core Servers will improve life of Windows VPS Hosting's as we wont need to replace these Dual Quad core servers for at least 2 years.

If you are hosted on 87.117.*.* or 78.129.*.* network then you should communicate with our VPS Hosting team and ask them if you are hosted on any of our old x3210 Servers. If you are hosted on old x3210 server then it is advised to get your VPS Hosting moved on one of our new Windows VPS Hosting nodes ASAP.

**FCP** · #11 (**permalink**) 23-01-2008, 21:43

My VPS Hosting was down again a few days ago and euk increased the amount of memory i had available. This did not make much of a difference though as my web sites were down again tonight.

cbjroms - I agree this most of your points although i don't think you should have to be an MCSE (which i am anyway) to run a few simple sites when you hardly every make any changes to the VPS Hosting. If you don't make changes it should just work. I look after around 50 Windows servers, Checkpoint Firewalls, Exchange servers and a pile of Cisco switches and routers. I don't get many problems that are not caused by someone somewhere making changes.

I have put in a request to have my website hosting trasfered to one of the new servers. I hope this solves all my problems as the few clients i have are starting to get a little pi55ed

**eUKhost.com** · #12 (**permalink**) 23-01-2008, 23:16

Quote:

Originally Posted by FCP

My VPS Hosting was down again a few days ago and euk increased the amount of memory i had available. This did not make much of a difference though as my web sites were down again tonight.

cbjroms - I agree this most of your points although i don't think you should have to be an MCSE (which i am anyway) to run a few simple sites when you hardly every make any changes to the VPS Hosting. If you don't make changes it should just work. I look after around 50 Windows servers, Checkpoint Firewalls, Exchange servers and a pile of Cisco switches and routers. I don't get many problems that are not caused by someone somewhere making changes.

I have put in a request to have my website hosting trasfered to one of the new servers. I hope this solves all my problems as the few clients i have are starting to get a little pi55ed

Hello Phillip,

John has started migration of your Windows VPS Hosting on new node. You can see difference in performance of your VPS Hosting by tomorrow morning. I did request you to contact our VPS Hosting Team to get your VPS Hosting moved on new node, anyways this is being done now so lets hope your problems come to an end now.

We are in process of migrating all old x3210 nodes, but things are not easy for us as there are few dozens of x3210 servers that need to be migrated and our support team has to give first priority to support tickets which has delayed migration process.

**FCP** · #13 (**permalink**) 24-01-2008, 12:24

I have received an email to say that the move is complete but DNS is still resolving my domain name to the old IP address. Has it been moved to one of the new servers or just recreated on the same node? It may be that the DNS entries have been updated but have not propagated yet. Is this the case?

**eUK-Nick** · #14 (**permalink**) 24-01-2008, 12:45

Quote:

Originally Posted by FCP

I have received an email to say that the move is complete but DNS is still resolving my domain name to the old IP address. Has it been moved to one of the new servers or just recreated on the same node? It may be that the DNS entries have been updated but have not propagated yet. Is this the case?

This is a case of DNS not having propagated fully. All VPS Hosting' have been created on new nodes. We are doing away with our old VPS Hosting nodes.

Allow a few more hours & things would be corrected out.

**FCP** · #15 (**permalink**) 24-01-2008, 22:32

My VPS Hosting has been setup on one of the new servers and euk were going to change the DNS over tonight. I tried to addess one of my web sites on the new server and i get nothing.

I have since had an email bad saying that there is an "IP problem". It's a good job i checked before the change over.

**eUKhost.com** · #16 (**permalink**) 24-01-2008, 23:50

Quote:

Originally Posted by FCP

My VPS Hosting has been setup on one of the new servers and euk were going to change the DNS over tonight. I tried to addess one of my web sites on the new server and i get nothing.

I have since had an email bad saying that there is an "IP problem". It's a good job i checked before the change over.

Clone of your VPS Hosting was transferred on new node and only thing we needed to was change the IP once it got restored on the new node. Our staff member tried same thing but now it wont allow us to edit the IP address of your VPS Hosting on new node.

Ticket was raised with swsoft to get this fixed, but there has been no response from them so far. One of our staff member knows how to edit IP address from plesk database and he is doing same thing right now. Plesk and cpanel are better among all control panels but we do face many problems due to bugs in these control panels and there's nothing much we can do if our tickets are not answered by respective control panel providers on time.