Web chat support question

[vivaciti]

Hi,
When I first started looking at your services, I am sure I read on here something about a direct customer support option, so our customers could email over problems directly and get a white labled type of support, and that some did not like the idea for reasons I can't remember.
Well would it be posible to set something up so that our customers could get access to live chat in some sort of white label situation, as all the agents I have spoken to just have their name and not euk or anything.
Could go to make the EU experience better, even if there was a small charge (although free is always a better amount

[eUKhost.com]

Hi Karl,

Our support staff will kill me if I try to implement anything similar. We are hiring more people and we will consider something similar if we manage to get sufficient strength on livechat.

Our livechat support has been apppreciated most of the times and we just can't afford to spoil quality by increasing quantity atm.

[vivaciti]

Fair point, just an idea.
Are you still operating the direct customer support email, or was this scrapped?

Karl

[eUKhost.com]

Originally Posted by vivaciti

Fair point, just an idea.
Are you still operating the direct customer support email, or was this scrapped?

Karl

Anonymous client support is still available for all our customers. You can redirect emails of your customers to :-

[vivaciti]

Thats sounds like it would do, as I could set our own ticket system up to direct the hosting support to that email address, but would replies to that address be from the same address?

[eUKhost.com]

Originally Posted by vivaciti

Thats sounds like it would do, as I could set our own ticket system up to direct the hosting support to that email address, but would replies to that address be from the same address?

Yes. Your tickets will be replied from