What is the problem now with my VPS?

[Latona]

I can't access cpanel on my dedicated server.

Yet another ticket raised.

Why is the server so unstable?

[eUKhost.com]

You need to monitor your usage from your WHM to find out why your VPS Hosting gets mounted.

Server Status
Apache Status
CPU/Memory/MySQL Usage
Server Information
Service Status

Above 4 options in your WHM should give you sufficient information about your usage.

[DPS Computing]

Could this be related to the other problems being encoutered recently with cPanel?

As Mark has said, checking your usage may shed some light onto the situation.

Hope that helps .

[Latona]

Well, apparently there was a mis-configuration on my VPS Hosting.

However, SINCE it was fixed it has failed twice.

So yes, it must have some connection with something - I already asked in a ticket what was causing my VPS Hosting to become mounted and didn't get a reply to the cause... was told it was fixed and shouldn't happen again... but has happened twice since it was fixed.

I already mentioned in several support tickets I have never had experience on a VPS Hosting or dedicated server before and have only used cpanel from a shared hosting environment...

SO... checking the following:
Server Status
Apache Status
CPU/Memory/MySQL Usage
Server Information
Service Status

That doesn't tell me ANYTHING because I do not know what NORMAL would be for any of them...

Also, I normally cannot access the WHM when the VPS Hosting becomes mounted so cannot tell anything from the information anyway.

In virtuozzo... I checked the recent status changes (from 10th June or so):
Jun 17, 2007 03:09:28 AM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is up and running now.running
Jun 17, 2007 02:32:34 AM VPS Hosting is destroyed.non-existent VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 17, 2007 02:32:28 AM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is destroyed.non-existent
Jun 16, 2007 09:46:43 PM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 16, 2007 09:54:58 AM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is up and running now.running
Jun 16, 2007 06:03:52 AM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 16, 2007 01:13:37 AM VPS Hosting is destroyed.non-existent VPS Hosting is up and running now.running
Jun 16, 2007 01:13:31 AM VPS Hosting is up and running now.running VPS Hosting is destroyed.non-existent
Jun 15, 2007 06:14:28 PM VPS Hosting is starting up at the moment. It may take some time.(starting) VPS Hosting is up and running now.running
Jun 15, 2007 06:14:22 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is starting up at the moment. It may take some time.(starting)
Jun 15, 2007 04:44:58 PM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 15, 2007 01:06:07 PM VPS Hosting is starting up at the moment. It may take some time.(starting) VPS Hosting is up and running now.running
Jun 15, 2007 01:06:04 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is starting up at the moment. It may take some time.(starting)
Jun 15, 2007 12:36:58 PM VPS Hosting is destroyed.non-existent VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 15, 2007 12:36:52 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is destroyed.non-existent
Jun 14, 2007 11:22:07 PM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 14, 2007 03:57:28 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is up and running now.running
Jun 14, 2007 03:57:22 PM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 13, 2007 11:15:58 PM VPS Hosting is starting up at the moment. It may take some time.(starting) VPS Hosting is up and running now.running
Jun 13, 2007 11:15:52 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is starting up at the moment. It may take some time.(starting)
Jun 13, 2007 10:47:34 PM VPS Hosting is destroyed.non-existent VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 13, 2007 10:47:28 PM VPS Hosting is mounted now. It is not running and some operations are not available.mounted VPS Hosting is destroyed.non-existent
Jun 13, 2007 09:59:22 PM VPS Hosting is up and running now.running VPS Hosting is mounted now. It is not running and some operations are not available.mounted
Jun 13, 2007 09:59:13 AM VPS Hosting is starting up at the moment. It may take some time.(starting) VPS Hosting is up and running now.running
Jun 13, 2007 09:59:07 AM VPS Hosting is stopped now.down VPS Hosting is starting up at the moment. It may take some time.(starting)
Jun 13, 2007 09:47:27 AM VPS Hosting is up and running now.running VPS Hosting is stopped now.down
Jun 12, 2007 04:48:03 PM VPS Hosting is destroyed.non-existent VPS Hosting is up and running now.running
Jun 12, 2007 04:47:59 PM VPS Hosting is up and running now.running VPS Hosting is destroyed.non-existent
Jun 12, 2007 10:28:48 AM VPS Hosting is destroyed.non-existent VPS Hosting is up and running now.running
Jun 10, 2007 06:07:18 AM VPS Hosting is destroyed.non-existent VPS Hosting is up and running now.running
Jun 10, 2007 06:07:12 AM VPS Hosting is up and running now.running VPS Hosting is destroyed.non-existent

[Latona]

This is just showing the 'progress' of the support ticket:

Problem:
named failed @ Fri Jun 15 13:06:49 2007. A restart was attempted automagicly.
exim failed @ Fri Jun 15 13:06:49 2007. A restart was attempted automagicly.
cpsrvd failed @ Fri Jun 15 13:06:49 2007. A restart was attempted automagicly.


Ticket Raised:
[#ABC-50582-870]: Why does my VPS Hosting keep getting mounted?

Ticket Reply:
We found the misconfiguration in your VPS Hosting config file which we have corrected now. Let us know still if you face this problem. We will move your VPS Hosting to our new Virtuozzo node.
(13:57)

cpsrvd failed @ Fri Jun 15 18:14:33 2007. A restart was attempted automagicly.
named failed @ Fri Jun 15 18:14:33 2007. A restart was attempted automagicly.
httpd failed @ Fri Jun 15 18:14:33 2007. A restart was attempted automagicly.
ftpd failed @ Fri Jun 15 18:14:33 2007. A restart was attempted automagicly.

cpsrvd failed @ Sat Jun 16 09:55:12 2007. A restart was attempted automagicly.
ftpd failed @ Sat Jun 16 09:55:12 2007. A restart was attempted automagicly.
httpd failed @ Sat Jun 16 09:55:12 2007. A restart was attempted automagicly.
named failed @ Sat Jun 16 09:55:12 2007. A restart was attempted automagicly.

cpsrvd failed @ Sun Jun 17 03:09:36 2007. A restart was attempted automagicly.
ftpd failed @ Sun Jun 17 03:09:36 2007. A restart was attempted automagicly.
httpd failed @ Sun Jun 17 03:09:36 2007. A restart was attempted automagicly.
named failed @ Sun Jun 17 03:09:36 2007. A restart was attempted automagicly.

Followed up on support ticket:

Reply:
Hello,

What we would like to suggest is, we will move your VPS Hosting to new Virtuozzo node. You will get VPS Hosting with new ip's but there will be no downtime, as we will point 'A' record of your website hosting to old VPS Hosting till dns get propagated to new ip's of nameservers.

Please let us know if you want us to proceed with this.

Reply:
Will it fix the problem?

-----------------------------

Throughout I asked what was causing the problem - led to believe a misconfiguration (not sure by me or by eukhost - just told it was fixed).

Problem occurs again - so misconfiguration fix didn't resolve the problem and never been informed what the problem is.

Problem persists - I asked what the problem is - offered to get moved to new virtuozzo node with new ip's. I have never been told that it will resolve the problem.
----------------------------

The only thing I want is for the problem to be resolved so that I can actually get around to finishing up on some modifications and actually launching my website hosting...

[eUK-Scott]

Latona,

Last time we found problem with the VPS Hosting that incorrect "CLASSID" was set to the VPS Hosting. As per Swsoft if there is wrong CLASSID was set to VPS Hosting, it gets mounted. So to fix this we have corrected the CLASSID. But further investigation shows that memory utilization is causing the problem. Moving VPS Hosting to new node will surely solve this problem.

[DPS Computing]

Hope your VPS Hosting is functioning normally now Latona .

[Latona]

Nope, it isn't.

It is in the process of being moved to a new node.

I updated domain nameservers yesterday almost as soon as receiving the email advising me of the IP I needed to update them to.

Currently waiting to be able to access cpanel/ftp to be able to do anything with the website hosting. I can access WHM and Virtuozzo, just nothing that enables me to do anything to the actual website hosting. Not sure if still waiting for it to propogate through - but I got no other possible explanations.

[Rsync]

Hello,

Can you please check it now your website hosting start pointing to your new VPS Hosting ip. You can also verify this on URL:- http://www.dnsreport.com/tools/dnsre...domainname.com. Please try to login into the cpanel now, also try to login into cpanel/ftp using IP address. We also replied in your ticket, If problem still persist update it in ticket we look into it further.

[Latona]

At the minute there is now only one outstanding issue that I am currently aware of and a new ticket was raised for it - however, it was still partly to do with the previous ticket that has taken almost a week to resolve.

The worst thing is that some issues cropped up that had first been addressed and resolved over a month ago but still had to be raised and fixed again because they were not addressed in the new VPS Hosting.

The only outstanding issue is relating to ftp which was never an issue on the old VPS Hosting setup.

[eUKhost.com]

Your ticket has just arrived on the board so please wait for some time. You will get a solution shortly.

[Latona]

I should re-open the old ticket because the same problems are now happening on the new VPS Hosting... I was assured, no promised that by moving VPS Hosting nodes that I wouldn't face the same instability - however, once again checking today the VPS Hosting is down yet again.

Over the last week I have had probably about 10% uptime as most of the time I actually checked it was down or there was some problem.

It still isn't sorted out and the ftp with not being able to see htaccess files - it doesn't wash telling me they are hidden files and I should use file manager to view them... how come on my budget host I can view the htaccess and on the old VPS Hosting I was able to see it via ftp.

[eUK-Scott]

Latona,

There is no problem on your new VPS Hosting. We are trying to solve your hidden files issue by downgrading cpanel version on the VPS Hosting. In order to take effect of we must reboot your VPS Hosting, so we have restarted it.

[Latona]

Originally Posted by eUKAlex

Latona,

There is no problem on your new VPS Hosting. We are trying to solve your hidden files issue by downgrading cpanel version on the VPS Hosting. In order to take effect of we must reboot your VPS Hosting, so we have restarted it.

Ok,

the fact is that I logged into my email and had the same 4 cpanel emails arrive overnight that used to arrive once or twice a day when the previous problem on the old VPS Hosting node existed.

I am just growing extremely weary - I can't do any development of the script offline due to the license for it - and can only do development when the coder and the VPS Hosting are both online. The fact that I received the same 4 emails looked like the exact same problems had started again - obviously leading to the same frustrated feeling back when the problem originally started happening... when eukhost moved server locations... before the location move the problem didn't exist.

[eUK-Scott]

Latona,

You have received hostname warning email from cpanel. It is just a warning and not a problem on your VPS Hosting.

[eUK-Scott]

Latona ,

We have downgraded cPanel version on the VPS Hosting and problem with the hidden files are solved now. Please check it.