Why has my support request not been dealt with yet???

**N****F** · #1 (**permalink**) 06-07-2009, 16:19

I submitted a support request over 2 hours ago because our site is offline.

I received a reply that the reason it is offline is because of a billing issue.

Our account is FULLY paid up until the end of this month and I have replied saying so and attached the receipt as proof.

Even if we went over our bandwidth, there is still enough credit on our account to prevent removal of service and would not warrant the suspension of our account.

I am NOT impressed by this. I have not received one email informing me that this could happen, otherwise a resolution would have been sought beforehand. Our account is still in credit, yet our site has been taken down without explanation.

We have always been good customers and do not deserve this treatment, especially when we are fully paid up! Put our site back on immediately please.

The support ID is : PUX-18042-683

**vzAddict** · #2 (**permalink**) 06-07-2009, 16:27

Hello,

The ticket you have mentioned is in billing queue. I will have someone from Billing to check that ASAP.

**N****F** · #3 (**permalink**) 06-07-2009, 16:27

Thank you.

**Ryan** · #4 (**permalink**) 06-07-2009, 18:41

Hello,

Aaron from billing department has updated your support ticket : PUX-18042-683 and has provided details about your account's billing. We will also add your email address in the secondary contact of the account so you receive all account notifications in future.

**N****F** · #5 (**permalink**) 06-07-2009, 19:10

Quote:

Originally Posted by Ryan

Hello,

Aaron from billing department has updated your support ticket : PUX-18042-683 and has provided details about your account's billing. We will also add your email address in the secondary contact of the account so you receive all account notifications in future.

I have sent 2 emails with this info already. Can you confirm you have received at least one, as one was returned.

**Aaron Phillips** · #6 (**permalink**) 06-07-2009, 19:26

Hello,

Yes , your email was received and we have updated your ticket : PUX-18042-683 after doing necessary changes in Billing Account.

**N****F** · #7 (**permalink**) 06-07-2009, 19:37

Thank you.

**Kemp M** · #8 (**permalink**) 06-07-2009, 20:16

Hello,

You are most welcome.

Please feel free to contact us for further assistance. We would be glad to assist you.